Senior Manager, CNS Co-Pay Programs, Patient Access Services
About The Position
The Senior Manager, Copay and eCopay Programs is responsible for the strategic oversight, execution, and optimization of Alkermes’ patient affordability programs, including traditional copay assistance and digital eCopay solutions. This role ensures patient access to therapies through compliant, efficient, and patient-centric financial support programs. This role requires deep expertise in copay program operations, vendor management, patient journey design, and compliance within the evolving regulatory landscape. The Senior Manager, Copay and eCopay Programs will partner cross-functionally across Market Access, Brand, Compliance, Legal, Commercial, and external vendors to drive program performance, innovation, and scalability.
Requirements
- Bachelor’s degree required
- 5+ years of experience in pharmaceutical/biotech patient support, copay programs
- Proven experience managing copay and/or eCopay programs and associated vendors
- Strong knowledge of healthcare compliance requirements and regulatory environment
- Demonstrated ability to lead cross-functional initiatives and complex projects
- Strong analytical skills with experience using data to drive decisions
Nice To Haves
- Advanced degree (MBA, MPH, etc.) preferred
- Experience with specialty pharmacy distribution and hub services
- Familiarity with digital health technologies and patient engagement tools
- Experience supporting product launches
Responsibilities
- Execute the strategic roadmap for copay and eCopay programs across Alkermes’ CNS product portfolio
- Identify opportunities to enhance program utilization, patient experience, and access outcomes
- Lead program design for new product launches and lifecycle management initiatives
- Monitor industry trends, regulatory updates, and competitive benchmarks to inform strategy
- Oversee day-to-day operations of copay and eCopay programs, ensuring seamless patient and provider experiences
- Manage program vendors including performance oversight, KPIs, and SLAs
- Ensure program scalability, efficiency, and cost optimization through continuous process improvements
- Support issue resolution, escalation management, and program audits
- Ensure all programs operate in full compliance with regulations
- Partner with Legal, Compliance, and Regulatory teams to develop and maintain program policies and SOPs
- Oversee auditing processes and ensure readiness for internal and external reviews
- Develop and monitor KPIs to track program performance
- Analyze program data to identify insights and opportunities to improve program adoption
- Provide regular reporting and executive-level updates to leadership
- Partner cross functionally with Brand, Market Access, Legal, and Compliance to align on program goals and execution
- Collaborate with Finance on budget forecasting, accruals, and program ROI evaluation
- Support field teams with program education, tools, and issue resolution
- Travel may be required (e.g., vendor meetings, internal workshops)
Benefits
- Annual performance pay bonus
- Competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Senior
