Senior Manager, Client Success – Salesforce Practice
About The Position
We’re looking for a Senior Manager, Client Success to lead a portfolio of Salesforce clients and help grow those relationships over time. In this role, you’ll be responsible for two things above all else: Growing revenue within your accounts and making sure clients have a consistently great experience working with Verndale. You’ll work closely with client stakeholders, internal teams, and Salesforce account teams to spot opportunities, shape solutions, and bring them to life. You’ll also play a key role in making sure everything we deliver feels coordinated and high quality from the client’s perspective. This is a hands-on, high-impact role for someone who is comfortable owning relationships, driving growth, and keeping complex work moving in the right direction. This role requires up to 50% travel to client sites and partner meetings across the U.S. and Canada.
Requirements
- 8–12 years in Client Success, Account Management, or consulting
- Experience managing multi-million-dollar accounts
- Proven revenue growth track record
- Experience with Salesforce ecosystem
- Strong commercial instincts
Responsibilities
- Own a portfolio of Salesforce clients (typically $3M–$8M in annual bookings)
- Be accountable for growth, retention, and overall account health
- Act as the primary relationship lead across multiple engagements
- Build and execute account plans that lead to real expansion over time
- Identify and lead upsell and cross-sell opportunities
- Build account plans focused on growth
- Spot gaps where Verndale can add value
- Work with teams to turn opportunities into revenue
- Run focused sales plays across your portfolio
- Build relationships with Salesforce Account Executives
- Partner to identify and co-sell opportunities
- Join account planning and pipeline discussions
- Align work with Salesforce priorities
- Position Verndale as a trusted Salesforce partner
- Ensure the client experience is consistent and high quality
- Bring together cross-functional teams
- Spot and resolve issues early
- Keep teams aligned on priorities
- Step in when needed to keep things moving
- Build relationships with senior stakeholders
- Act as a trusted advisor
- Lead strategic conversations
- Communicate clearly and consistently
- Monitor revenue, forecasts, and margins
- Lead renewal and pricing discussions
- Ensure clients understand value
- Stay accountable for financial performance
- Mentor Client Success Managers
- Promote strong collaboration
- Help improve account management practices
Benefits
- regular training and professional development
- generous paid company holidays, vacation, and paid sick time
- top-of-the-line Health Insurance
- monthly perks customized to meet individual employees’ needs
- support a healthy work/life balance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
