Senior Manager, Client Success Lead

Capital One•Richmond, VA

11h•Onsite

About The Position

The Sr. Manager, Client Success Lead is responsible for the end-to-end delivery of marketing and messaging initiatives for the Branded Card business segment. This role manages an Execution Manager and a team of project managers, ensuring that marketing intent is translated into accurate and on-time execution. As the primary point of contact for Card Business Segment Leadership, you will oversee resource capacity, manage delivery risks, and drive process improvements across the marketing lifecycle.

Requirements

Bachelor’s Degree or Military experience
At least 7 Years of Project Management experience
At least 1 Year of People Management experience

Nice To Haves

Masters / MBA degree
8+ years of Project Management experience
2+ years of People Management experience
PMP, Lean, Agile or Six Sigma certification
Exceptional communication and collaboration skills
Excellent problem solving and influencing skills

Responsibilities

Manage an Execution Manager and a team of project managers.
Focus on associate development through consistent coaching and the use of Capital One’s performance management frameworks.
Structure the team to ensure clear accountabilities and a sustainable distribution of work across the Branded Card portfolio.
Foster a culture of transparency and psychological safety, encouraging associates to escalate risks early and challenge current processes to drive better outcomes.
Lead the performance calibration process for your team, providing objective, data-driven feedback to support career growth and skill-building.
Serve as the senior liaison between the M&M Delivery horizontal and Card Business Segment leadership to align on roadmap priorities and execution strategy.
Review and influence incoming business intent to ensure it is operationally feasible and aligned with horizontal delivery standards.
Act as the primary escalation point for delivery conflicts, working cross-functionally to resolve bottlenecks and ensure project momentum.
Partner with horizontal leads and platform teams to ensure the Branded Card segment’s needs are represented in long-term technology and process roadmaps.
Work with the Execution Manager to monitor team capacity and advocate for resource adjustments based on shifting business priorities.
Identify systemic inefficiencies within the delivery lifecycle and lead initiatives to streamline workflows between business partners and execution teams.
Oversee the preparation of delivery metrics and performance reporting for senior leadership, focusing on throughput, accuracy, and capacity trends.