Senior Manager, Client Strategy- Beauty & Wellness

ShopMy•New York, NY

9h•Remote

About The Position

ShopMy is revolutionizing the future of e-commerce by building the infrastructure for human-led curation at scale. ShopMy enables brands to launch and scale high-impact, performance-driven creator programs, while empowering the most influential creators to monetize their influence and partner directly with the brands they love. Through this operating system, ShopMy powers consumers to discover and buy the world's best products through premium brands, culture-driving tastemakers, and authentic human curation. ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures. As a Senior Manager on the Client Strategy team at ShopMy, you will serve as a deeply trusted partner to our brand clients — owning day-to-day account management and overall client satisfaction within our Beauty & Wellness pod. The retention of our brands is at the forefront of ShopMy's focus, and you will play a crucial role in our growth, scale, and success. To thrive in this role, you must be organized, engaged, detail-oriented, and well-versed in advising on affiliate marketing programs — while consistently elevating our brands' experience and success on the platform. The right addition to the team demonstrates a high level of ownership with the ability to think strategically from a business's perspective. Our best Senior Managers are self-starters who act with limited guidance in a fast-paced environment.

Requirements

6+ years of experience in account management, with experience working with large Beauty & CPG enterprise clients
Demonstrated experience managing enterprise or highly complex brand relationships
Proven track record of driving retention, expansion, and long-term account growth
Experience engaging executive stakeholders and influencing decision-making
Strong analytical instincts with the ability to turn performance data into strategic insight
Exceptional communication and executive presence
Ability to thrive in a fast-paced, high-growth environment
Bachelor's degree required

Nice To Haves

Deep passion and understanding of the creator economy
Experience in SaaS Customer Success with a track record of exceeding client expectations
Familiarity with affiliate marketing platforms and performance marketing
Experience working in a remote startup environment

Responsibilities

Create a relationship as a deeply trusted advisor with brand executives across the beauty and wellness sector
Partner with our Sales team to understand business goals, expectations, and upselling opportunities of incoming clients
Intensely focus on maintaining high retention rates and seeking opportunities to add features to the account with data-backed suggestions
Effectively navigate key brand partner stakeholders, persuading them to increase investment in their creator and affiliate marketing strategies, expanding our share of their marketing budget
Identify and create solutions for day-to-day issues impacting business across multiple accounts
Deliver timely, accurate, and professional support to accounts — timeliness is key
Escalate product feedback, acting as the voice of the customer to inform our product roadmap and priorities
Strategically bring conversations "up a level" to ensure we're not losing opportunities to drive value for our brand partners
Identify and implement AI-driven workflows that improve how you work, and contribute to how AI is adopted across the Client Strategy team