Senior Manager, Client Strategy Enablement

ShopMy•New York, NY

1d•$140,000 - $160,000•Onsite

About The Position

Join ShopMy – Powering the Future of Digital Marketing ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations. ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures. At ShopMy, you're building the future of human-led commerce for the world's best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you. About the Role… As Senior Manager of Client Strategy (Post-Sales) Enablement, you will own the systems, skills, and content that make our Client Strategy team more consistent, and more effective at driving retention and growth. Reporting into Client Strategy leadership, you'll be the connective tissue between Client Strategy, Product, Product Marketing, and cross-functional GTM partners — turning business priorities into the playbooks, training, coaching, and measurement that help every post-sales team member ramp quickly, navigate client conversations with confidence, and execute at a high level. Enablement here spans four pillars - content, training, coaching, measurement - and you'll own all four.

Requirements

5–8 years in enablement, learning, or capability building at a high-growth B2B company
Proven track record building programs at scale for customer-facing teams - this org is 40+ people today
Commercial context experience in sales, post-sales, or customer-facing enablement (driving growth outcomes, not just service outcomes)
Instructional design that drives adoption - a track record of building content and training that busy post-sales teams actually use because it helps in real client situations
Experience in a product-led org
Excellent communicator - async, live, and everything in between - who can make complex things simple and get teams to adopt new behaviors
Self-starter, comfortable building from zero in ambiguity
Strong cross-functional instincts, building trust quickly and influencing stakeholders without authority
Dynamic teacher/trainer with strong facilitation and coaching instincts

Nice To Haves

Experience standing up a post-sales, customer enablement, or revenue enablement function for the first time
Background as a CSM, AE, or other commercial customer-facing role before moving into enablement
B2B experience
Experience supporting teams through major product launches and rollout motions
AI-forward - experience with core AI tools and evidence of thinking about enablement in an AI-first way
NYC-based is a plus, but not required

Responsibilities

Build the post-sales enablement engine. Own ShopMy’s post-sales enablement function end to end, setting strategy across enterprise, growth, and SMB segments
Create targeted content that drives commercial outcomes. Develop and maintain onboarding materials, objection-handling resources, new product communications, messaging guides, client conversation frameworks, and playbooks that Client Strategy Managers actually use - partnering with Product and Product Marketing to keep them accurate, current and on-brand
Design and run training. Build the onboarding ramp programs for new Client Strategy hires and ongoing training on product launches, commercial instincts, and core skills that raise the floor across the team
Identify and address capability gaps. Turn opportunities identified with Client Strategy leadership into scalable programming - from evergreen learning agendas to targeted trainings tied to launches
Coach for performance. Partner with Client Strategy leadership to embed coaching into the team’s rhythm — Gong call reviews, deal deep dives, and skill-building — so Client Strategy Managers continuously improve where it matters most.
Measure what works. Define and track the leading indicators that prove enablement is working, anchored to retention and growth outcomes
Operate cross-functionally. Serve as the bridge between Client Strategy and key partners across Product, Product Marketing, and GTM teams - translating cross-functional context into the right support for Client Strategy Managers