Senior Manager, Client Solutions - Pharmacy

Caretria•,

13d•$100,000 - $130,000•Remote

About The Position

The Senior Manager, Client Solutions, Pharmacy is responsible for business growth with existing manufacturers while ensuring the overall integrity of the CPS program product offerings. The Senior Manager, Client Solutions, Pharmacy will collaborate with internal and external teams to create, manage, and execute the company’s strategic plan to achieve top line revenue objectives. This is a remote opportunity supporting our Custom Pharmacy Solutions Business Unit. The ideal candidate has previous PAP experience.

Requirements

Bachelor's Degree or equivalent combination of education and experience
Five (5) years of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field
Two (2) years of client management experience
Ability to read, write, speak, and understand the English language
Working knowledge of MS Office, especially Outlook, Word, Excel and PowerPoint

Nice To Haves

Specialty pharmacy or PBM experience
Previous PAP experience

Responsibilities

Serves as a lead and support for contributors to ensure adherence to best practices guidelines/ SOPs.
Responsible for maintaining and strengthening overall client relationship including oversight of implementation, proactive communication, ongoing uptake strategies, client retention, manufacturer pull through, plan management including plan utilization analytical reviews, and measurement and adherence to key performance indicators.
Understands the fundamental structure and internal workings of the Client Solutions team. This includes knowledge of all SOPs, policy and procedure, trainings and guides, business rules, KPIs, CWIs, workflows, reporting requirements, datapass requirements, contracts, systems, databases, vendor relationships, as related to the department and each individual client.
Facilitates interdepartmental relations and communication as it relates to program operations, including Quality/Compliance, Accounting, IT, Pharmacy Staff, Support Services, Inventory and other departments as needed, in order to establish an understanding of client needs, ongoing program performance, and company goals.
Handles UAT review for reports, projects, tickets, websites, and other IT related items as needed and provides in depth feedback to the IT team.
Adhere to and promote company values by performing duties in a manner that is consistent with being a team leader and supports the continued growth of the business.
Directs and performs aspects of program development, program changes and program deployment including business requirements discovery meetings, development of processes and procedures, specifying set up components, training aides, presentations, creation of SOP’s, Visio workflows, and process flows.
Responsible for maintaining, updating, and understanding all client to company interactions.
Monitor performance of all assigned accounts and facilitate timely intervention when appropriate.
Safeguard against revenue leakage while seeking and maximizing growth opportunities.
Monitor and provide updates on items impacting program financial health.
Keep abreast of the status of client’s programs. Includes high-level variance tracking of schedule and budget and understanding of allocated resources.
Responsible for the development of QBR slides for assigned accounts.
Assists in the training and development of new and existing Client Solutions direct reports and other team members.
Evaluate other business units to further enhance our revenue contribution and opportunities.
Create a culture that focuses on results, integrity, and teamwork.