Senior Manager - Client Services

Infosys•Somerset, NJ

5d•Onsite

About The Position

Infosys is seeking a Senior Manager - Client Services for its Manufacturing Vertical. This role will lead all client interfaces within the assigned account, partnering with group managers and delivery leaders to build and execute the account plan. The Senior Client Partner is responsible for client management, revenue growth, and delivery assurance based on the account plan. Typically, the role manages a single account or a significant portion of a large account, with P&L responsibility of $50M+. About Infosys Manufacturing: Modern shop floors are transforming into intelligent, interconnected, and sustainable ecosystems, redefining the future of manufacturing. As Industry 4.0 reaches maturity and Industry 5.0 ushers in deeper human-machine collaboration, manufacturers are increasingly adopting AI, automation, digital twins, and data-driven operations to improve productivity and resilience. Infosys supports this shift with AI-first platforms, advanced engineering, and sustainable operations frameworks to help reduce emissions, optimize energy usage, and build future-ready manufacturing environments. From connected operations to enterprise AI, Infosys offers integrated solutions that elevate performance across the manufacturing value chain.

Requirements

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 14+ years of experience, with strong sales/relationship management/account management experience
Significant business development and project management experience
Experience in the relevant industry/vertical
Track record of interacting and building relationships with C-level client contacts
Hands-on experience with proposal creation and leading proposal presentations
Strong leadership, interpersonal, communication, and presentation skills
Wide variety of IT and business consulting engagement experience
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Nice To Haves

MBA degree or foreign equivalent and 10+ years of experience
Knowledge of industry-specific go-to-market solutions and transformation plays for Manufacturing (e.g., Industry 4.0, OT/IT integration, plant/ERP modernization, cloud/data/AI)
Strong understanding of Manufacturing business issues, operating models, and value drivers
Experience working within a Global Delivery Model and managing delivery across multiple locations
Experience managing large, multi-location consulting engagement teams with measurable delivery outcomes
Track record as an Account Manager / Client Partner in a rapidly growing client relationship, with sustained revenue and margin growth

Responsibilities

Client relationship management and business development: manage client relationships, build a portfolio up to $50M+, own the opportunity management cycle: Prospect-Evaluate-Propose-Close. Drive executive relationships, pipeline governance, forecasting cadence, and deal progression.
Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client. Provide delivery oversight through governance (QBRs/steerco), risk/escalation management, and stakeholder alignment.
Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc. Shape commercial strategy (pricing/value articulation) and ensure disciplined execution of the account plan.