Senior Manager, Client Risk Prevention

Royal Bank of Canada•Minneapolis, MN

2d•Hybrid

About The Position

As Client Risk Prevention Senior Manager in the Business Risk Oversight team, you will manage the team responsible for the intake and case management of incidents of fraud, financial exploitation and senior/vulnerable client concerns, providing proactive and responsive advice to business partners. This is an ideal role for someone with a passion for helping others and the ability to demonstrate professionalism and empathy with a calm demeanor while addressing potentially stressful, time-sensitive situations. While Minneapolis is our preferred location for this role, we are open to candidates working from any of our RBC Wealth Management branch locations with available space.

Requirements

College degree or comparable securities industry work experience
Strong understanding of financial industry regulations related to fraud, cyber fraud/scams and senior/vulnerable client concerns with the ability to identify and mitigate risks within the organization
Outstanding verbal and written communication skills with confidence to conduct training and lead group discussions
Advanced organizational skills, including the ability to multi-task and prioritize with high attention to detail
7+ years of securities/financial markets experience
1-3+ years of people management experience

Nice To Haves

JD, MBA or another advanced degree
FINRA Series 7, 63 and 24 licenses
Certified Fraud Examiner (CFE) designation

Responsibilities

Manage performance and development of direct reports, including conducting performance reviews and creating individual development plans
Apply knowledge of regulations and best practices to provide a high level of service and guidance to employees when faced with scenarios involving fraud, financial exploitation, diminished capacity and vulnerability while soliciting advice from colleagues in Law Group and Compliance
Manage holds on client disbursements in accordance with FINRA Rule 2165 and conduct supporting investigations and facilitate reporting to state agencies
In partnership with other stakeholders, develop and maintain policies, procedures and written supervisory procedures to protect against all types of fraud, including cyber fraud, and financial exploitation and comply with applicable laws and regulations
Develop and maintain internal red flags training and resource materials to promote identification and escalation of fraud, exploitation and diminished capacity concerns.
Travel periodically to conduct onsite training and participate in training calls on timely topics related to senior clients and fraud.
Contribute to the development of external client educational materials on fraud, scams, and financial exploitation
Maintain management reporting related to fraud and exploitation and analyze case trends to identify potential fraud control enhancements.
Participate in industry groups/roundtables to engage in best practices and to stay abreast of current industry priorities
Maintain awareness of federal and state regulatory and reporting requirements