Senior Manager, Client Retention Strategy

Gartner•Stamford, CT

3d•Hybrid

About The Position

This role is responsible for leading deal support through cross-functional influencing skills on the highest value/most complex renewals across Gartner. The Senior Manager will implement programs ensuring Gartner’s retention and growth strategy, create scalable action plans, and lead presentations in planning sessions and strategy meetings with Senior Leaders across Team NCVI partners. This position will drive strong collaboration with Client Value Managers (CVMs) and our Center of Excellence partners to build strong business cases for renewal and growth of our large deals. The role involves leading quantitative & qualitative analyses to solve Gartner’s retention and growth challenges, and partnering with cross-functional teams to implement solutions. Additionally, the Senior Manager will drive constant improvement and innovation of our processes and tools to improve quality and productivity, along with scaling the team’s operational model to deliver exceptional deal support. The individual will own their actions, measure progress, and lead initiatives/complex projects to completion with action-driven insights.

Requirements

Bachelor’s degree with 5-7+ years of experience in completing complex analyses and solving challenging business problems as a business analyst/ consultant at a top-tier consulting firm, investment banking associate or strategy analyst for a leading company
Ability to influence leaders to drive business outcomes and growth
Ability to synthesize complex problems into simple, concise statements/ core messages, and present/ communicate to key stakeholders and clients
Outstanding project management skills (projects involving internal and external stakeholders) with ability to meet tight deadlines and prioritize workloads
Forward thinking ability in order to anticipate and mitigate risks to client retention
Analytical and proficient in MS Office suite, including Excel and PowerPoint, and is able to clearly present and articulate through PPT

Nice To Haves

Master's degree preferred

Responsibilities

Lead Deal Support through cross-functional influencing skills on the highest value/most complex renewals across Gartner
Implement programs ensuring Gartner’s retention and growth strategy
Create scalable action plans and lead presentations in planning sessions and strategy meetings with Senior Leaders across Team NCVI partners
Drive strong collaboration with Client Value Managers (CVMs), and our Center of Excellence partners to build strong business cases for renewal and growth of our large deals
Lead quantitative & qualitative analyses to solve Gartner’s retention and growth challenges; partner with cross-functional teams to implement solutions
Drive constant improvement and renovation/innovation of our processes and tools to improve quality and productivity, along with scaling the team’s operational model to deliver exceptional deal support
Own your actions, measure progress and lead initiatives/ complex projects to completion with action-driven insights