Senior Manager - Client Management
About The Position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. This Senior Manager - Client Manager (CLM) position is responsible for managing a portfolio of approximately 90 merchants; B2B and B2C companies accounting for over $1B million in annual American Express charge volume. These are well-known brands across various industries and verticals including retail, medical, construction, business, and professional services. Responsibilities include managing and expanding American Express’ merchant relationships through developing and delivering valuable insights, solutions, consultation, and creativity. This includes establishing deep, mutually beneficial, and profitable, relationships with the merchants and driving incremental revenue to the merchant and Amex. By understanding the merchant's organization and industry and applying knowledge of American Express, CLMs serve as consultants within Amex to develop and sell customized Amex solutions that help merchants manage and optimize their investments, payment processing and card acceptance experiences. Do you enjoy a dynamic, collaborative work environment where you can make a mark? Are you someone who knows how to drive significant business results and new partnerships? Are you excited to join a team culture that is opportunistic, innovative, accountable, customer-oriented, and results-focused? If so, this role is for you.
Requirements
- Strong track record of relationship management and consultative selling skills with a demonstrated ability to establish, maintain and deepen partnerships with customers, and identify and drive profitability within the portfolio.
- Strong analytical skills with a focus on manipulating merchant metrics in excel to determine portfolio strategy / approach.
- Excellent financial skills, strong qualitative and analytical skills, and the ability to prepare financial analysis to support value propositions and support growth proposals.
- Strong negotiation, influencing and collaboration skills.
- Highly customer focused, a self-starter and a results-driven individual.
- Ability to articulate value proposition and connect it to the customer’s business model.
- Strong presentation/negotiation skills and the ability to build rapport and credibility.
- Proven success of influencing and collaborating with C-level decision makers.
- Excellent oral/written communication and be proficient in MS Office applications.
- Minimum of 3 years of proven success in account management/sales and portfolio planning preferred.
- Ability to communicate frequently, candidly, and clearly. Ability to listen and adapt/pivot.
- Knowledge of the Merchant / acquiring business and/or the U.S. payments industry are strongly preferred.
- Position is Virtual and must reside in San Diego County.
Nice To Haves
- Minimum of 3 years of proven success in account management/sales and portfolio planning preferred.
- Knowledge of the Merchant / acquiring business and/or the U.S. payments industry are strongly preferred.
Responsibilities
- Manage a portfolio of 90 strategic cross-industry merchants.
- Establish and build strong relationships through consistent in-person interaction with merchants regarding their business model, industry, marketplace, etc.
- Elevate, expand depth and breadth of C-Level, Finance, Treasury, Sales, and Marketing Relationships within portfolio with focus on leveraging those relationships to drive revenue for Amex.
- Identify and expand existing business relationships, increase acceptance with Merchants, and develop strategic portfolio / account plans.
- Provide proactive consultation to drive business growth and improve customer satisfaction.
- Develop and execute strategic account plans to grow Amex revenue, market share and profitability.
- Increase Amex relevance by consistently and effectively communicating our value proposition.
- Consistently track / evaluate business results with a focus on moving opportunities through sales pipeline.
- Build and leverage relationships with internal network to efficiently execute against account growth plans.
- Increase Merchant Satisfaction.
Benefits
- Competitive base salaries
- Bonus incentives
- 6%25 Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
