Senior Director, Client Management
About The Position
Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities. About the role Responsible for achieving the division persistency targets. Leads the strategy, execution, and performance of the client management team. Coaches the team on developing renewal strategy, benefits consultation, claims navigation, negotiation skills and relationship‑building with brokers and employers. Ensures that clients and brokers receive exceptional service, measurable value, and a consistent experience that strengthens loyalty and drives retention. Protect and grow revenue by building trusted, long‑term client partnerships.
Requirements
- 7+ years of experience in health insurance sales or account management and 2 years in a leadership role.
- Strong background in small‑group or level‑funded health plans.
- Experience leading client‑facing sales or client management teams focused on achieving growth targets.
- Excellent communication, negotiation, and relationship‑building skills with employers and brokers.
- Proven track record of improving retention and client satisfaction.
- Ability to motivate, coach and develop team.
Nice To Haves
- Bachelor’s Degree.
- Health and Life License.
Responsibilities
- Drive retention and growth strategies
- Market and state evaluation and targeting
- Book of business trends
- Product and network analysis
- Agency and broker targeting
- Marketing campaigns
- Evaluate and monitor market trends, including competitor strategy
- Manage and develop the Client Management team
- Coach and motivate Client Managers to achieve retention goals; hold the team accountable for results
- Provide Coaching for renewal strategy, plan utilization trends, negotiation skills, product, and pricing
- Provide Product and Process training
- Evaluate staffing needs
- Build relationships with broker partners and MGAs
- Serve as an executive point of contact for key broker relationships and existing business
- Attend and host market visits, broker meetings, broker councils, and webinars
- Oversee service delivery and operational performance
- Design and refine scalable processes for renewals, issue resolution, and ongoing broker and client engagement.
- Partner with all departments including Underwriting, Service, Operations to create efficiency and white glove service expectation
- Manage escalations related to claims, billing, enrollment, and service disruption
Benefits
- Health/dental/vision
- life insurance
- FSA and HSA
- 401(k) plan
- Employee Assistant Program
- Back-up Care for Children, Adults and Elders and many health and wellness initiatives.
- Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.
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What This Job Offers
Job Type
Full-time
Career Level
Director
