Director, Client Management

Alight Solutions

1d • Remote

About The Position

Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. About the Role The Director, Client Management, is an expert in Absence Management and oversees strategy, management, and retention for a complex, high-revenue client portfolio. They align account strategies with client goals, business needs, and desired outcomes to ensure customer success, value realization, and revenue growth.

Requirements

• 5+ years of direct Client/Broker Relationship management experience.
• Have education of a bachelor’s or higher in related discipline.
• Demonstrate excellent communication, relationship development, negotiation, and issue resolution skills with C-Suite Executives and key Client/Broker contacts.
• Display compelling analytical skills with the ability to translate data into actionable insights.
• Have experience in managing pricing strategies and financial modeling.
• Have experience leading innovative and effective client engagement strategies focused on client satisfaction, retention, and expansion.
• Possess ability to partner with the Sales/Commercial Team to identify expansion opportunities.
• Be proficient in communication, business, financial expertise, and executive presence.
• Have experience in HR services, outsourcing, business management, or disability, absence, and healthcare.

Responsibilities

• Impacting outcomes related to client satisfaction, adoption, engagement, and business outcomes.
• Driving Alight’s financial results, including solution expansion and contract renewals.
• Building, leading, and developing teams focused on strategic client/broker relationship management, client value realization, solution expansion, and client retention.
• Managing multiple client relationships and large-scale projects, ensuring successful execution while independently handling risks and implementing mitigation strategies.
• Communicating complex ideas, anticipating objections, and persuading others to adopt an alternative point of view, often at senior levels of leadership.
• Negotiating highly complex expansion and renewal contracts with external partners, clients, and vendors.
• Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders, particularly broker consultants.
• Working closely with the Solutions Delivery team post-sale to ensure a smooth transition from Implementation to Service.
• Advocating to ensure business readiness and client success.
• Strategizing, preparing, and conducting Quarterly and Annual Client Business Reviews.
• Tailoring content to foster client-focused discussions and aligning value-driven messaging with client-specific needs, goals, and outcomes.
• Demonstrating a high degree of resiliency and adaptability.
• Taking responsibility for actions and decisions and is focused on solutions vs setbacks or obstacles.

Benefits

• We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

What This Job Offers

• Job Type: Full-time
• Career Level: Director