Director, Client Management

Alight

17h

About The Position

The Director, Client Management, is an expert in Absence Management and oversees strategy, management, and retention for a complex, high-revenue client portfolio. They align account strategies with client goals, business needs, and desired outcomes to ensure customer success, value realization, and revenue growth.

Requirements

• 5+ years of direct Client/Broker Relationship management experience.
• Have education of a bachelor’s or higher in related discipline.
• Demonstrate excellent communication, relationship development, negotiation, and issue resolution skills with C-Suite Executives and key Client/Broker contacts.
• Display compelling analytical skills with the ability to translate data into actionable insights.
• Have experience in managing pricing strategies and financial modeling.
• Have experience leading innovative and effective client engagement strategies focused on client satisfaction, retention, and expansion.
• Possess ability to partner with the Sales/Commercial Team to identify expansion opportunities.
• Be proficient in communication, business, financial expertise, and executive presence.
• Have experience in HR services, outsourcing, business management, or disability, absence, and healthcare.
• Alight requires all virtual interviews to be conducted on video.

Responsibilities

• Impacting outcomes related to client satisfaction, adoption, engagement, and business outcomes.
• Driving Alight’s financial results, including solution expansion and contract renewals.
• Building, leading, and developing teams focused on strategic client/broker relationship management, client value realization, solution expansion, and client retention.
• Managing multiple client relationships and large-scale projects, ensuring successful execution while independently handling risks and implementing mitigation strategies.
• Communicating complex ideas, anticipating objections, and persuading others to adopt an alternative point of view, often at senior levels of leadership.
• Negotiating highly complex expansion and renewal contracts with external partners, clients, and vendors.
• Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders, particularly broker consultants.
• Working closely with the Solutions Delivery team post-sale to ensure a smooth transition from Implementation to Service. Advocating to ensure business readiness and client success.
• Strategizing, preparing, and conducting Quarterly and Annual Client Business Reviews. Tailoring content to foster client-focused discussions and aligning value-driven messaging with client-specific needs, goals, and outcomes.
• Demonstrating a high degree of resiliency and adaptability. Taking responsibility for actions and decisions and is focused on solutions vs setbacks or obstacles.

Benefits

• We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

What This Job Offers

• Job Type: Full-time
• Career Level: Director