Client Director
About The Position
Client Director Join us as a Client Director to play a highly influential role in protecting our clients and growing our business. Our Client and Broker Engagement (CBE) team manages AIG’s major client relationships across all product lines, as well as driving new business activity. The team serves major clients and broker partners through an elevated, personalized experience – our client-centric framework drives a consistent experience and best practice, while allowing flexibility to meet the client’s needs. The team serves major clients and broker partners through an elevated, personalized experience – our client-centric framework drives a consistent experience and best practice, while allowing flexibility to meet the client’s needs. What you need to know: AIG General Insurance has an exciting opportunity for a Client Director in Chicago. The responsibilities will involve management of key client and broker relationships in the area. A successful candidate will have proven ability to align and influence internal and external stakeholders, is an effective communicator, has the ability to build commitment, and is tolerant of ambiguity. Key attributes for the role include leadership, creativity, collaboration, strong influential skills, presence, vision and broad insurance knowledge. How you will create an impact: Client Engagement: Build valuable client relationships with key personnel, including C-suite executives Serve as the senior AIG point of contact for key client partners Formulate Strategic Action Plans with clients in order to identify critical client focus areas, existing AIG alignment and forward looking opportunities for increased partnership Identify and maintain regular collaborative dialogue with key business influencers at major brokerage operations Internal Management: Champion new and existing business initiatives working with the Broker Marketing Executive, Broker Marketing Leader, Broker Engagement and Underwriting Business Partners. Collaborate with Zonal leadership to ensure Client Centric Focus is integrated into all Zonal sales and business planning Develop and implement collaborative marketing strategies to achieve business production and performance goals for the Zone Manage account and product portfolio across Distribution and Profit Center resources Drive the AIG value proposition and ensure that clients are aware of the array of products, services and solutions (enterprise-wide) available and enhance exposure to AIG Develop plans to improve portfolio and account performance, enhance service and strengthen relationships with major account clients Deliver results in new business production and cross selling from existing clients in line with set objectives Meet or exceed client retention and premium retention goals for Major Account Segment in the Zone
Requirements
- 10+ years of experience
- Proven client relationship / management experience
- Experience in P&C Insurance
- Ability to build relationships, internally and externally
- Ability to influence brokers, clients, peers, senior executives and staff
- Ability to manage complex global insurance relationships
- Strong financial and accounting skills to effectively engage at the senior management level
- Strong problem solving abilities
Responsibilities
- Build valuable client relationships with key personnel, including C-suite executives
- Serve as the senior AIG point of contact for key client partners
- Formulate Strategic Action Plans with clients in order to identify critical client focus areas, existing AIG alignment and forward looking opportunities for increased partnership
- Identify and maintain regular collaborative dialogue with key business influencers at major brokerage operations
- Champion new and existing business initiatives working with the Broker Marketing Executive, Broker Marketing Leader, Broker Engagement and Underwriting Business Partners.
- Collaborate with Zonal leadership to ensure Client Centric Focus is integrated into all Zonal sales and business planning
- Develop and implement collaborative marketing strategies to achieve business production and performance goals for the Zone
- Manage account and product portfolio across Distribution and Profit Center resources
- Drive the AIG value proposition and ensure that clients are aware of the array of products, services and solutions (enterprise-wide) available and enhance exposure to AIG
- Develop plans to improve portfolio and account performance, enhance service and strengthen relationships with major account clients
- Deliver results in new business production and cross selling from existing clients in line with set objectives
- Meet or exceed client retention and premium retention goals for Major Account Segment in the Zone
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
