Client Relationship Management - Senior Specialist

Marsh McLennan • Southfield, MI

3d • Hybrid

About The Position

Maintains and expands low-risk accounts from a small book of business and assists senior level colleagues with maintaining and expanding large or complex accounts to refine and develop technical and managerial sales skills as well as gain exposure. Collaborates with senior level colleagues and project specialists to identify key decision makers, account needs and underlying risks to determine potential services, products and combinations that will best serve and address client business objectives, business compliance so as to expand accounts. Conducts research and analyses to target new buyer hubs and gain insight as to expansion opportunities strategizing internal offerings and market trends to ideally institutionalize accounts within the busines. Analyzes and conceptualizes collected project, account and/or market quantitative and qualitative data into a viable offering for proposal work for personal or superior colleagues' accounts. Assists in developing custom solutions to address account and/or prospective account needs for a complex account and effectively presents or assists with presentations for all solutions to senior colleagues or accounts/prospects. Works to ensure all managed accounts are in good standing and addresses escalated issues or concerns in a timely and effective manner so as to ensure operational excellence and relationship satisfaction. Nourishes and grows professional network within client organizations. Attends and participates in industry events and conferences to build up a strong professional network, maintain proximity to the relevant market and represent the Company. Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X. Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected]. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Responsibilities

• Maintains and expands low-risk accounts from a small book of business
• Assists senior level colleagues with maintaining and expanding large or complex accounts
• Collaborates with senior level colleagues and project specialists to identify key decision makers, account needs and underlying risks
• Conducts research and analyses to target new buyer hubs and gain insight as to expansion opportunities
• Analyzes and conceptualizes collected project, account and/or market quantitative and qualitative data into a viable offering for proposal work
• Assists in developing custom solutions to address account and/or prospective account needs
• Works to ensure all managed accounts are in good standing and addresses escalated issues or concerns
• Nourishes and grows professional network within client organizations
• Attends and participates in industry events and conferences to build up a strong professional network

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed