Senior Manager, Client Experience - Integrated Marketing

Unlock Health • Nashville, TN

7h • Hybrid

About The Position

Unlock Health is seeking a passionate and results-driven Senior Manager to join our integrated marketing client experience team. This individual will help support existing clients with core deliverables focused on website development, SEO & SEM. This team member will help manage client relationships, ensure strong strategic guidance, execute engagements flawlessly and help drive growth for their book of clients. The ideal candidate will possess a strong digital and performance marketing background with a curiosity and passion for learning new services and offerings that will help grow accounts.

Requirements

• Bachelor’s degree in business, marketing, or related field
• 5+ years’ experience in account management, client services or related field
• Website (specifically WordPress) & SEO/SEM campaign management experience
• Strong client presentation & interpersonal team skills
• Excellent communication, interpersonal, and problem-solving skills
• Demonstrated ability to deliver results and exceed expectations

Nice To Haves

• Healthcare and/or Behavorial Health industry experience a plus

Responsibilities

• Manage client relationships by supporting the day-to-day activities of multiple accounts
• Leads projects to completion while adhering to best practices and cross functional solutions
• Utilizes experience and skills to engage in client interactions, strategic planning, account growth strategies and ensuring team’s adherence to best practices and performance standards
• Collaborate with project management team to develop and drive timelines, ensuring internal teams hit all defined milestones
• Develop fluency to represent Unlock capabilities and services, and how to apply them to client’s needs
• Collaborate with internal teams to develop and execute marketing campaigns, digital strategies and other initiatives to support client objectives
• Manage clients’ budget and work with senior team members to understand revenue goals and forecasting
• Manage client health dashboard and identify potential issues or barriers that may be putting work or client relationships at risk
• Oversees the growth and development of a junior account team member
• Maintain a basic understanding of industry trends, competitive landscape and regulatory requirements that impact client business

Benefits

• Competitive Salary
• Health, Dental and Vision benefit packages to fit all types of lifestyles
• Life, Short- and Long-Term Disability Insurance paid 100% by the company
• FSA / HSA Options
• 401(K) with a generous company match program
• Flexible Paid Time Off (aka- unlimited)
• Paid Parental Leave
• Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level