Senior Manager, Client and Partner Program Management

TechSee•New York, NY

1d•Hybrid

About The Position

TechSee is pioneering the future of customer service through Visual and Spatial AI. While most AI understands language, TechSee enables AI to understand the physical world. By combining computer vision, spatial intelligence, conversational AI, and augmented reality, TechSee empowers enterprises to diagnose issues, guide customers, and automate complex service interactions with unprecedented accuracy. Trusted by leading global brands including Google, Verizon, ADT, and DirectTV, TechSee helps millions of customers resolve issues faster while reducing operational costs and transforming the customer service experience. Backed by Salesforce Ventures and Scale Venture Partners, TechSee is building the intelligence layer for the next generation of autonomous physical world customer service. The Opportunity Reporting to the Vice President, Customer Operations, The Senior Program Manager is the single accountable owner driving key partner engagements (ISPs, OEMs, BPOs) from initial pursuit through pilot execution to full commercial launch. This is a high-visibility, proactive leadership role bridging sales, customer operations, product, and client-side executive teams. You will own the client relationship lifecycle, establish joint governance, and ensure commercial commitments are delivered on plan.

Requirements

8+ years in program management, client delivery, or partner engagement, with at least 3 years owning complex, multi-party commercial engagements end-to-end (pre- and post-contract).
Direct experience working within or alongside ISPs, Telecom Carriers, BPOs, or Enterprise CX platforms.
Strong working knowledge of enterprise AI & CX technology (Visual/Spatial AI, CRM integrations, APIs, and security/privacy reviews) to sequence project dependencies credibly.
Demonstrated ability navigating commercial terms, SLAs, DPAs, and shepherding cross-functional legal and security reviews to signature.
Proven track record of managing joint governance, risk mitigation, and driving cross-functional client and internal teams without direct authority.
Fluent in presenting to and managing C-level executives, carrier operation leads, and vendor partners.

Responsibilities

Partner with Business Development and Executive leads to drive commercial pursuits. Coordinate discovery deep-dives, align cross-functional teams (Product, Legal, Finance, Security), and shepherd deals through LOIs, MSAs, and security reviews to signed contracts.
Establish joint governance structures (steering committees, RACIs, meeting cadences) across client operations, BPOs, and field services. Maintain total accountability for project timelines and success criteria.
Bridge communication between carrier IT/Care operations and TechSee engineering (Visual AI, CRM integrations, Agentic workflows), ensuring smooth technical scoping, custom demo flows, and requirement mapping.
Define written success metrics prior to launch, manage weekly operating rhythms and issue triage during pilots, and drive seamless transitions into steady-state commercial deployment.
Document, refine, and scale repeatable engagement and launch playbooks to establish standard operational practices for future enterprise and ISP rollouts.