FLEX Senior Manager, Change Management and Communications

Marriott Hotels Resorts•Bethesda, MD

25d•Hybrid

About The Position

This is a temporary position. Hybrid – 1-3 days in office. JOB SUMMARY The Senior Manager, Change Management and Communications will be responsible for the execution of the change management and communications strategy in support of Marriott’s digital and technology transformation. As an integral part of the Business Transformation Office’s (BTO) Change Management + Communications team, the Senior Manager’s primary focus will be creating and executing communications and change management efforts for Marriott’s various stakeholders, including but not limited to hotel General Managers, hotel associates and above property leaders. This role will contribute to building upon our existing expertise and creating the structures and capabilities we need to successfully communicate Marriott’s digital and technology transformation. This role will partner closely with colleagues throughout the entire BTO – including, but not limited to, PMO, Deployment, Experience Design + Business Process Design and Continent Engagement. Success in this role requires strong writings skills, attention to detail, strong critical thinking skills, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as a willingness to be tested on difficult and time-sensitive requests. This position will regularly interact with senior leaders and will liaise frequently with key stakeholders across the program. The core accountabilities for this position are: Assist with communications content creation, review + approval and distribution processes. Manage the drafting and review of communications for various stakeholder and audience groups, including General Manager and hotel associate communications, webinar decks, job aids and other creative assets. Continually monitor and improve the effectiveness (e.g., distribution, content management, readability) of communications Support the Senior Director, Change Management and Communications, to ensure critical items and/or issues are communicated to impacted hotels effectively. Assist with the change readiness survey analysis, identifying key themes and insights and synthesizing findings to inform change communications.

Requirements

5-7+ years’ of relevant professional experience (change management, stakeholder engagement, communications or deployment strongly preferred)
4-year degree from an accredited university in Communications or related major
Experience translating complex topics, concepts, business strategies and data into clear, concise and compelling communications
Possess exceptional written and oral communication skills; able to develop clear, concise and logically written business communications as well as deliver recommendations effectively to key stakeholders and demanding audiences
Experience developing associate-facing communications or demonstrated ability to adapt, develop and deliver upon communication needs
Strong personal leadership, organizational, relationship-building and negotiation skills
Self-starter with confidence, enthusiasm and strong customer service orientation
Ability to be detailed oriented, while maintaining alignment with broader organization objectives
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
Ability to juggle multiple projects and many stakeholders
Strong project management skills
Ability to complete deliverables with high quality and up to established standards
Proficiency with Microsoft Word, Excel and PowerPoint applications

Nice To Haves

Experience with transformational change management including large-scale, global systems deployment a plus

Responsibilities

Assist with communications content creation, review + approval and distribution processes.
Manage the drafting and review of communications for various stakeholder and audience groups, including General Manager and hotel associate communications, webinar decks, job aids and other creative assets.
Continually monitor and improve the effectiveness (e.g., distribution, content management, readability) of communications
Support the Senior Director, Change Management and Communications, to ensure critical items and/or issues are communicated to impacted hotels effectively.
Assist with the change readiness survey analysis, identifying key themes and insights and synthesizing findings to inform change communications.
Partners with the Senior Director and colleagues to manage and maintain a comprehensive communications plan.
Maintains and executes the communications plan working closely with Change Management + Communications, Continent, Deployment, Learning and other teams to meet defined success measures.
Develops and coordinates required deliverables through a formal review process while adhering to style and quality guidelines and delivering against tight timelines (e.g., email communications, webinars, job aids, change readiness survey analysis, etc.).
Develops and supports execution of change communications deliverables, including – but not limited to – webinars, email messages, PowerPoint presentations, job aids, change guides, etc.
Develops targeted communications for associates describing change, rollout measurements and milestones.
Works collaboratively with a variety of key stakeholders and subject matter experts within the Business Transformation office and across the company to confirm accuracy of content and consistency with broader communication efforts.
Partners with continent Change Management teams to tailor change communications plans and effectively disseminate key messages.
Provides information to supervisors, coworkers and leaders in a timely manner
Manages time effectively and juggles multiple projects
Presents ideas, expectations and information in a concise, organized manner
Uses problem solving and project management skills in decision making and follow up
Performs other reasonable duties as assigned by manager