Senior Manager – IT Change Management, Learning and Communications Lead

Fresenius Medical Care • Waltham, MA

1d

About The Position

Establish and lead the enterprise IT Change Management, Training, and Communications functions, including the development of strategy, governance, and operating model. Coordinate change and strategy with the Transformation office. Coordinate change and strategy with Strategy Office. Coordinate change and strategy with ESPHORA ERP Program. Design and implement standardized change management methodologies, tools, and frameworks to support technology initiatives across the organization. Develop and oversee comprehensive training and communication strategies that enable successful adoption of technology changes and digital transformation efforts. Partner with IT leadership, program managers, and business stakeholders to develop and execute integrated change, training, and communication plans for major initiatives. Lead the creation and delivery of targeted training programs, learning materials, and communication campaigns to ensure stakeholder readiness and engagement. Identify and assess organizational impacts of technology changes and develop mitigation strategies to address change risks and adoption barriers. Integrate change management, training, and communication practices into project management, portfolio management, and service management processes. Define and track key performance indicators to measure change adoption, training effectiveness, communication reach, and overall organizational readiness. Provide guidance and coaching to project teams and leaders on change management, training, and communication best practices. Develop and scale a high-performing team across change management, training, and communications as organizational needs evolve. Foster a culture of continuous improvement, effective communication, learning, and proactive change adoption across the IT organization. Perform other duties and special projects as assigned.

Requirements

• Minimum of 10 years of experience in organizational change management, program leadership, or transformation initiatives within IT organizations.
• Minimum of 5 years of leadership experience managing enterprise change initiatives or leading change management functions.
• Demonstrated experience establishing or building a change management capability within an organization.
• Experience supporting large-scale technology implementations or digital transformation initiatives.
• Strong understanding of change management frameworks, stakeholder engagement strategies, and adoption methodologies.
• Experience working within complex organizations, preferably in healthcare or healthcare technology environments.
• Excellent executive communication, facilitation, and stakeholder management skills.
• Ability to influence senior leaders and drive alignment across cross-functional teams.
• Strong analytical, problem-solving, and strategic thinking capabilities.
• Bachelor’s degree required.

Nice To Haves

• Advanced Degree (MBA, MS, or equivalent) preferred
• Change management certification such as Prosci, ACMP, or similar preferred.
• Familiarity with IT delivery methodologies such as Agile, SAFe, or ITIL is preferred.

Responsibilities

• Establish and lead the enterprise IT Change Management, Training, and Communications functions, including the development of strategy, governance, and operating model.
• Coordinate change and strategy with the Transformation office.
• Coordinate change and strategy with Strategy Office.
• Coordinate change and strategy with ESPHORA ERP Program.
• Design and implement standardized change management methodologies, tools, and frameworks to support technology initiatives across the organization.
• Develop and oversee comprehensive training and communication strategies that enable successful adoption of technology changes and digital transformation efforts.
• Partner with IT leadership, program managers, and business stakeholders to develop and execute integrated change, training, and communication plans for major initiatives.
• Lead the creation and delivery of targeted training programs, learning materials, and communication campaigns to ensure stakeholder readiness and engagement.
• Identify and assess organizational impacts of technology changes and develop mitigation strategies to address change risks and adoption barriers.
• Integrate change management, training, and communication practices into project management, portfolio management, and service management processes.
• Define and track key performance indicators to measure change adoption, training effectiveness, communication reach, and overall organizational readiness.
• Provide guidance and coaching to project teams and leaders on change management, training, and communication best practices.
• Develop and scale a high-performing team across change management, training, and communications as organizational needs evolve.
• Foster a culture of continuous improvement, effective communication, learning, and proactive change adoption across the IT organization.
• Perform other duties and special projects as assigned.

Benefits

• This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level