Change Management & Communications Specialist

Herschend Family Entertainment • Peachtree Corners, GA

2d

About The Position

The Change Management & Communications Specialist will lead change management
and communications activities in support of post-acquisition integration and
enterprise initiatives. This role focuses on planning, creating, and
coordinating clear, engaging communications and training that build awareness,
drive understanding, and support adoption across a diverse, distributed
workforce. Successful integration relies on thoughtful, clear, and engaging
communications and learning experiences that help team members understand what’s
changing, why it matters, and how to be successful.

Requirements

• Bachelor’s degree in business, communications, public relations, organizational development, or a related field (or equivalent practical experience)
• 5–10 years of experience in change management, internal communications, training, or related roles
• Experience supporting post-acquisition integration or large-scale organizational change
• Experience working in large, distributed environments (e.g., theme park, hospitality, retail, or similar) with a mix of corporate and front-line employees
• Experience balancing multiple initiatives while staying responsive to people and business needs
• Strong written and verbal communication skills, with the ability to translate complex concepts into clear, audience-appropriate messages
• Ability to put yourself in the audience’s shoes and tailor messages for different roles, levels, and environments
• Strong organizational skills with attention to detail, follow-through, and collaboration
• Ability to build relationships and influence without direct authority across diverse stakeholder groups
• Comfortable working through ambiguity and adjusting communications as needs evolve
• Proficiency with Microsoft 365 tools (Outlook, Teams, Word, PowerPoint, SharePoint); familiarity with digital communications tools is a plus
• A collaborative, service-oriented mindset with a genuine interest in helping people succeed through change

Responsibilities

• Develop and maintain an Integration Change Management Plan that helps team members understand and adapt to post-acquisition changes
• Support change management activities using the Herschend Internal Communications Playbook, ensuring a consistent, people-centered approach
• Create clear, approachable communications that build awareness, reduce uncertainty, and support adoption of new processes and technologies
• Translate complex integration, process, and technology changes into meaningful messages tailored to different audiences
• Partner with subject matter experts to develop training and learning materials that are practical, accessible, and easy to understand
• Coordinate the timing, delivery, and execution of communications and training tied to key integration milestones
• Support communications and change activities across multiple channels, including email, Microsoft Teams, on-site physical materials, and digital platforms
• Manage content reviews, approvals, and version control while balancing speed, accuracy, and stakeholder needs
• Help track change impacts, employee readiness, and feedback across multiple initiatives to inform communications and support needs
• Build strong partnerships with project managers, business leaders, and functional teams to ensure communications align with real operational realities
• Proactively identify change risks and recommend mitigation strategies to improve engagement and adoption

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level