Senior Manager Centralized Application Screening

Waterton•Chicago, IL

1d•$80,000 - $100,000•Remote

About The Position

The Senior Manager of Centralized Screening is responsible for the strategic oversight, performance, and continuous improvement of Waterton's centralized applicant screening operations across the portfolio. This role leads a team of Centralized Screening Specialists and Assistant Manager and ensures consistent execution of screening standards, compliance requirements, fraud prevention measures, income verification processes, and application decisioning workflows. This is a remote position and work location in the Central and Mountain regions are preferred.

Requirements

Bachelor's degree or equivalent experience preferred
5+ years of experience in a supervisory role in property management, and experience in resident and renewal management strongly preferred
Familiarity with Yardi, Microsoft Office, Power BI, SharePoint a plus
Ability to prioritize multiple tasks efficiently
Excellent customer service skills
Exhibits strong follow-through on tasks and leads by example
Actively seeks out opportunities to improve systems, processes, and performance
Possesses a sense of curiosity, optimism, creativity, and determination to overcome difficulties.

Responsibilities

Oversees portfolio-wide centralized screening operations for all assigned communities.
Provides leadership, coaching, development, and performance management to the Assistant Manager and Centralized Screening Specialists.
Establishes and maintains standardized screening processes, workflows, policies, and operating procedures.
Ensures timely and accurate review of applicant screening, income verification, fraud detection, and application results and follow up.
Monitors application volume, staffing capacity, workload distribution, and service level performance.
Develops and maintains key performance indicators (KPIs) and operational reporting related to application processing, conversion rates, results trends, fraud prevention, turnaround times, and portfolio risk.
Conducts trend analysis to identify opportunities for operational improvements and risk mitigation.
Oversees quality assurance reviews and auditing processes to ensure compliance with company policies, fair housing requirements, screening criteria, and applicable regulations.
Leads implementation and optimization of screening technology platforms and vendor partnerships.
Collaborates with operational leaders to support occupancy, leasing, delinquency reduction, bad debt prevention, and resident quality initiatives.