Senior Manager, Cell Therapy

AstraZeneca • Mississauga, ON

64d • Hybrid

About The Position

At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation – ultimately providing employees with the opportunity to work across teams, functions and even the globe.
Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal and work commitments while ensuring we continue to create a strong culture of collaboration and teamwork by engaging face-to-face in our offices 3 days a week. Our head office and BlueSky Hub in downtown Toronto are purposely designed with collaboration in mind, providing space where teams can come together to strategize, brainstorm and connect on key projects.
Our dedication to sustainability is also central to our culture and part of what makes AstraZeneca a great place to work. We know the health of people, the planet and our business are interconnected which is why we’re taking ambitious action to tackle some of the biggest challenges of our time, from climate change to access to healthcare and disease prevention.
Introduction to role:
The Senior Manager, Cell Therapy Hub is primarily responsible for handling each patient and cell journey throughout the treatment. This dynamic role requires an outstanding ability to manage patient cases within an assigned geographic area, coordinating between medical professionals at sites and AstraZeneca cross-functional teams to progress patients through the vein-to-vein journey. To be successful in this role, you will have experience coordinating patients, supporting providers, and comfortable navigating multiple digital platforms. We are looking for oncology patient coordination, hospital, immuno-oncology, and cell/gene therapy experience. This is a field-based position within our Cell Therapy Patient Operations team and reports into a Sr. Director, Cell Therapy Hub.

Requirements

• BA or BS degree or equivalent experience
• Minimum of 4 years of experience within a Cell Therapy Program as a: Research Coordinator, Nurse Coordinator, Apheresis Nurse, Cell Lab Professional, Quality Manager, in the healthcare systems or regulatory environment.
• Solve site facing problems and deal with organizational complexity.
• Travel >50%

Nice To Haves

• Advanced degree in Life Sciences or Engineering (e.g., PharmD, NP, PA, Biomedical Engineer)
• Experience working with critical raw material suppliers or contract manufacturing organizations

Responsibilities

• Be a trusted and knowledgeable single contact for the Site's collaborators to enhance the cell therapy Site Experience through the AstraZeneca Cell Therapy Hub.
• Independently manage of all patient V2V workflows, from patient registration through infusion, within assigned geographic areas, advance patient issues for support, and provide coverage for other regions.
• Partner with our cross-functional teams (Clinical Ops, SMM, Supply Chain, Medical, IT, Commercial, others) to promptly achieve the needs of our patients and healthcare providers.
• Communicate critical patient-related information to appropriate Site collaborators empathetically to manage expectations.
• Coordinate with the Regional and Territory Operations Managers to ensure all site logistics and personnel have been identified and trained to ensure COI/COC access to our AZ digital platform.
• Ensure that any issues related to cellular starting material, IMP, and supplies are addressed and communicated to the relevant site.
• Collaborate with QA, Manufacturing, and Supply Chain on OOS communication, Product Recalls, and any product issues occurring at the site or improving the site.
• Develop internal and external SOPs and materials related to the AZ Cell Therapy Hub.
• Complete all Cell Therapy AZ Hub training and demonstrate knowledge and seamless navigation of AstraZeneca Cell Therapy Hub (i.e. Customer Portal, Telephony system) and processes (i.e., SOPs, work instructions, business rules).
• Manage and contribute continuous improvements and development of solutions to deliver enhanced patient care experience.
• Maintain current knowledge of and follow established AstraZeneca Cell Therapy Hub goals, processes, regulatory standards, compliance, procedures.
• Coordinate rollout of process changes to assigned sites in partnership with the Regional and Territory Operations Management.
• Demonstrate genuine passion and care for patients and uphold AstraZeneca Cell Therapy Hub values in daily individual work performance.
• Perform miscellaneous tasks as assigned and comply with applicable SOPs and regulations.

Benefits

• annual Variable Pay Bonus/Short Term Incentive opportunity
• eligibility to participate in our equity-based long-term incentive program (if applicable to role)
• competitive Flex Benefits & Retirement Savings Program
• 4 weeks’ paid vacation
• annual Personal Days
• Contract Benefits Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level