Senior Manager, Cell Therapy Hub

AstraZeneca

6d • $137,938 - $206,906 • Hybrid

About The Position

AstraZeneca is seeking a Senior Manager, Cell Therapy Hub to join its Cell Therapy Patient Operations team, supporting clinical and commercial cell therapy production across multiple sites. This field-based position connects treatment centers, healthcare professionals, patients, and AstraZeneca teams to help deliver a seamless vein-to-vein patient journey.

The role manages patient workflows from registration through infusion across assigned geographic regions, supports treatment sites, and coordinates with cross-functional teams to address patient, product, and operational needs. The position also contributes to operational documentation, training, process improvements, and compliance with company policies, regulatory standards, and procedures. It reports to the Senior Director, Cell Therapy Hub and requires travel greater than 50% as needed.

Requirements

• Bachelor's degree in Life Sciences, Healthcare, Nursing, Business, or a related field, or an equivalent combination of education and experience.
• At least 4 years of experience in a cell therapy program, healthcare system, or regulated healthcare environment, such as in a research coordinator, nurse coordinator, apheresis nurse, cell laboratory professional, quality manager, or other patient-focused cell therapy or oncology operations role.
• Experience managing complex patient journeys and coordinating across multiple functions.
• Ability to solve site-facing operational challenges and navigate organizational complexity.
• Strong communication, collaboration, and relationship-building skills.
• Experience working across multiple digital platforms and systems.
• Strong organizational and project management capabilities and exceptional attention to detail.
• Ability to work independently in a fast-paced, patient-focused environment.
• Willingness to travel greater than 50% as required.

Nice To Haves

• Advanced degree in Life Sciences, Healthcare, Engineering, or a related field, such as PharmD, Nurse Practitioner, Physician Assistant, or Biomedical Engineering.
• Experience supporting cell and gene therapy programs.
• Experience working with critical raw material suppliers and/or contract manufacturing organizations (CMOs).
• Knowledge of oncology, immuno-oncology, and cellular therapy treatment pathways.
• Familiarity with GMP, GCP, and regulated healthcare environments.
• Experience developing SOPs, training programs, and process improvement initiatives.

Responsibilities

• Serve as a trusted, knowledgeable single point of contact for treatment site collaborators and improve their experience through the AstraZeneca Cell Therapy Hub.
• Independently manage patient vein-to-vein workflows from registration through infusion within assigned geographic regions.
• Identify, raise, and resolve patient-related issues and provide coverage across regions as needed.
• Partner with Clinical Operations, Site Management, Supply Chain, Medical Affairs, Information Technology, Commercial, and other teams to meet patient and healthcare provider needs.
• Communicate critical patient-related information to site collaborators with empathy and professionalism while managing expectations.
• Collaborate with Regional and Territory Operations Managers on site logistics, personnel readiness, and Chain of Identity/Chain of Custody access to AstraZeneca digital platforms.
• Coordinate communications and resolution of issues related to cellular starting materials, investigational medicinal products, and associated supplies.
• Partner with Quality Assurance, Manufacturing, and Supply Chain on out-of-specification communications, product recalls, and product-related site issues.
• Develop and maintain internal and external standard operating procedures, training materials, and operational documentation related to the Cell Therapy Hub.
• Demonstrate proficiency in Cell Therapy Hub systems, including the Customer Portal and telephony platforms, and in associated SOPs, work instructions, and business processes.
• Drive continuous improvement initiatives and contribute innovative solutions that enhance the patient care experience.
• Maintain compliance with AstraZeneca policies, regulatory standards, and Cell Therapy Hub procedures.
• Support implementation and rollout of process improvements and operational changes across assigned treatment sites.
• Reflect AstraZeneca values in daily interactions and decisions, demonstrating commitment to patients.
• Perform other assigned duties while adhering to applicable regulations and SOPs.

Benefits

• Eligibility for short-term incentive bonuses.
• Equity-based awards for salaried roles.
• Qualified retirement programs.
• Paid time off, including vacation, holidays, and leaves.
• Health, dental, and vision coverage in accordance with applicable plan terms.
• Flexible working arrangements alongside an average minimum expectation of three office days per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior