Senior Manager, CBP Residential

Colonnade Management Inc. • Ottawa, ON

4d • CA$105,000 - CA$120,000 • Hybrid

About The Position

Colonnade BridgePort is seeking a Senior Manager, CBP Residential to provide senior operational leadership across our residential property management platform. Reporting to the Director, CBP Residential, this role is responsible for leading the day-to-day performance of the residential operations team, ensuring consistent service delivery, operational excellence, strong client relationships, and a high-quality resident experience across a growing multi-market portfolio. As the operational lead for the platform, the Senior Manager acts as the primary connection between the Director and front-line property management teams. The role supports team development, process standardization, portfolio performance, client engagement, and the continued growth and scalability of CBP’s residential business.

Requirements

• Post-secondary education in business, real estate, property management, or a related field
• 8–12+ years of progressive experience in residential property management
• Minimum 3–5 years in a leadership role managing a team of property management professionals
• Demonstrated experience managing multi-site or multi-market portfolios
• Experience in budget preparation, financial reporting, and performance management
• Strong working knowledge of Ontario Residential Tenancies Act and LTB processes
• Strong working knowledge of Building operations, maintenance, and capital planning
• Strong working knowledge of Property management systems (Yardi preferred)
• Familiarity with leasing, tenant relations, and residential market dynamics

Nice To Haves

• Professional designation an asset (e.g., CPM, RPA, or equivalent)
• Strong working knowledge of Quebec residential tenancy regulations (asset)

Responsibilities

• Provide direct leadership, coaching, and supervision to Property Managers and Tenant Services Coordinators
• Manage staffing plans, resource allocations and workload balancing
• Conduct regular one-on-ones, team meetings, and performance reviews
• Set clear expectations, goals, and KPIs for each team member
• Lead recruitment, onboarding, and training of new team members
• Assist in recommending organizational structure changes to support growth and efficiency
• Support succession planning and career development within the team
• Foster a collaborative, accountable, and service-oriented team culture
• Develop, implement, and maintain standardized operating procedures across the residential portfolio
• Ensure consistent execution of: Lease administration and tenant onboarding/offboarding, Tenant communications and complaint resolution, Building inspections, preventive maintenance, and work order management, Vendor and contractor management, Assist in implementing cost-saving opportunities and service improvements at the building level, Health, safety, and regulatory compliance
• Identify and implement process improvements, efficiencies, and system enhancements
• Support the adoption and optimization of property management platforms, including Yardi, Angus, SharePoint, DashQ, and other tools as applicable.
• Provide strategic and operational oversight of the residential portfolio across multiple markets
• Monitor occupancy, tenant retention, revenue performance, and operating costs
• Review and support the preparation of annual operating budgets, monthly reporting, and variance analysis.
• Ensure properties are maintained to a high standard of physical condition and resident experience
• Step into direct management of select or complex assets as required during transitions, vacancies, or periods of growth
• Lead operational onboarding of new properties, coordinate property transitions and systems integration
• Act as a senior point of contact for client/owner inquiries, escalations, and relationship management
• Support and participate in client meetings, portfolio reviews, and reporting presentations
• Ensure all deliverables are aligned with management agreements and client expectations
• Collaborate with the Director to maintain and strengthen key client relationships
• Ensure consistency of operations and service delivery across Ottawa (primary market), Gatineau, QC, GTA / Southwestern Ontario, Atlantic Canada
• Coordinate with regional teams and resources to align standards, processes, and reporting
• Travel to other markets as required to support oversight and client needs
• Support the Director in monitoring financial performance across the residential platform
• Ensure Property Managers are managing budgets effectively, including: Revenue collection and arrears management, Operating expense control, Capital planning and project oversight
• Review and approve expenditures within delegated authority
• Ensure all properties comply with applicable legislation, including: Ontario Residential Tenancies Act (RTA), Quebec Civil Code / Tribunal administratif du logement (TAL) (where applicable), Provincial health, safety, and fire codes
• Support the identification and mitigation of operational and financial risks
• Ensure proper documentation, record-keeping, and lease compliance across the portfolio

Benefits

• Comprehensive health, dental, and group benefits package
• Three weeks starting paid vacation
• three days personal leave
• five paid sick days
• Employee and Family Assistance Program
• Comprehensive benefits plan that includes health, dental, vision, and disability coverage (cost shared by company and employee)
• RRSP matching program
• Holiday office closure between Christmas and New Years
• Summer hours (position dependent, alternative may be offered)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree