Senior Manager, Category Merchant Management , Strategic Account Services - Hardlines

Amazon • Seattle, WA

3d • $183,600 - $248,400 • Onsite

About The Position

We're looking for a Sr. Manager, Category Merchant Manager to lead managers and their teams of Account Managers who provide strategic account services to US-based third-party sellers. This leader will own multiple Hardlines product families (GLs), driving category-wide initiatives that improve seller experience (SX) and customer experience (CX) at scale. This role requires a builder — someone who can develop high-performing teams, drive financial outcomes, and operate at both strategic and tactical levels across a large, complex category portfolio.

Requirements

• 8+ years of account management, project or program management or buying experience
• 5+ years of people management experience
• Experience with vendor negotiations, pricing and promotion or inventory management
• Bachelor's degree or equivalent in Business, Economics, Analytics, or a related field

Nice To Haves

• Experience in building and developing a high performance team
• Experience managing a budget or P&L
• Experience delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment
• Experience producing executive-level written materials and presenting to executive audiences
• Experience demonstrating strong analytical abilities and confidence in the use of data
• MBA degree or above in related fields

Responsibilities

• Manage a team of Group Leaders (managers) and their teams of Account Managers delivering strategic services to 3P sellers
• Hire, develop, and retain top talent; build a bench of future leaders
• Set high standards for team performance, coaching, and career development
• Foster a culture of ownership, bias for action, and continuous improvement
• Own financial planning, goal setting, and performance management for assigned Hardlines GLs
• Drive category health at scale — selection, pricing, inventory, and growth for 3P sellers
• Identify and close gaps to plan through data-driven interventions and seller-level strategies
• Partner with finance, category, and product teams on OP planning and in-year course corrections
• Serve as a senior escalation point and strategic advisor for high-value 3P seller relationships
• Set the account management strategy for the portfolio — defining segmentation, coverage models, and engagement depth
• Drive seller-level business reviews and growth planning for top accounts; ensure teams deliver measurable seller outcomes
• Build trusted partnerships with key sellers, understanding their business goals and aligning Amazon resources to accelerate growth
• Champion the seller voice internally — advocating for tooling, policy, and process improvements that remove friction from the seller experience
• Ensure consistent, high-quality account management execution across all teams through playbooks, inspection mechanisms, and coaching rhythms
• Design and execute initiatives that improve SX and CX across the Hardlines portfolio
• Scale best practices and playbooks across GLs and account teams
• Identify systemic blockers to seller growth and drive cross-functional solutions
• Represent the Hardlines category in leadership forums, WBRs, MBRs, and QBRs
• Deliver clear, concise written narratives and verbal updates to executive audiences
• Influence across organizational boundaries to drive alignment and resource allocation
• Translate complex category dynamics into actionable recommendations for senior leadership

Benefits

• sign-on payments
• restricted stock units (RSUs)
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior