Senior Manager, Category Management MX DtC

Samsung Electronics•Mississauga, ON

31d•CA$120,000 - CA$165,000•Onsite

About The Position

At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work. Did we catch your attention yet? If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...and have a ton of fun…. then please keep reading! Position Summary: The Senior Manager, Category Management, Direct to Consumer (MX), reporting to the Director of Commercial Sales, DtC, is the lead for the Mobile (MX) division and external customers. The incumbent is accountable for DtC revenue (Samsung Brand Stores andS.com/Apps, key customer strategies and category profitability. This role is key to aligning with the Mobile Business division product category goals, and objectives and meet the Market share growth targets. The incumbent is responsible for overseeing Mobile OMNI channel business, working closely to develop new sellout platform initiatives, leveraging Marketing and media to increase customer loyalty, retention and new aquistion/switching. This role has overall accountability to all channel sales including consumer, EPP, B2B, Marketplace, ShopAPP and stores to ensure consistent execution, merchandising and promotional planning that addresses key personalization & segmentation strategies. Specifically, the incumbent is responsible for managing HHP, Accessory categories ensuring flawless execution (GTM) across the various channels with a focus on product launches, seasonal moments and key commercial events online and offline to develop a holistic customer journey. Meeting the customer, where and when they want to experience the Samsung Brand, maximizing innovation, AI and differentiation in the Canadian Market.

Requirements

An Associate’s degree in Marketing or Business or related field from an accredited college or university or equivalent experience in consumer electronics industry
Demonstrated people management skills
Expert in Excel, Word, PowerPoint and proficiency with Online Analytical Processing (ie. Omniture & Google analytics)
Strong analytical & persuasion skills
Possess exceptional organizational & planning skills and attention to detail while having Sense of curiosity & urgency
Highly developed communication & interpersonal skills, able to build relationships and interact comfortably with a wide range of levels in the organization: from senior executives to support staff within and outside of the company
Self-motivated and able to work with limited supervision
Strong organizational and planning skills
Proven ability to function effectively in a team environment
Ability to travel overseas
8-10 years’ experience in OMNI, eCommerce & Marketplace, strategy & planning, product management
Thorough understanding of product and promotion cycles
Experience working with Brand stores, Ecommerce, B2B and Marketplace
Experience with digital performance marketing would be an asset

Responsibilities

Sales Strategy & Planning Customer First focus: meeting the needs of the customer where and when they want to shop & experience the brand
Integrates product, price, promotions and the buying journey seamlessly for the customer
Maximizes data and insights enabling targeted promotions, offers and effective sellout programs
Innovation and continuous improvement strategies to improve the customer needs and changes in the market dynamics
Commercial planning for overall Mobile category, specifically HHP & Wearables for DTC division
Align overall marketing fund for Mobile, with key targets for revenue including new innovations across all channels
Manage assortment strategy across all channels, understanding differentiation strategies and key products
Develop & support short-team and long-term strategies and promotion plans to maximize DtC
Ensure all communications are compliant from an IP, legal & product perspective
Perform QA on all online product and offer launches
SECA Product lifecycle management, EOL plan
Collaborate with performance marketing, strategy & planning, operations, customer experience, finance, legal and division sales teams to build tactical product and promotion plans
Analyze and manage P&L impact of promotions and apply to future planning for a profitable long-term growth
Work with each division’s PM team and leaders to have overall strategy and objective aligned
Data management and reporting on daily, weekly and monthly sales insights
Develop monthly sales forecast by working with different account managers and SCMs
Create Ad-hoc and regular reports to senior leadership on key plans and results (Product launch, key promotions, major holidays, etc.)
Monitor and analyze sales trend, traffic, conversion, SWOT, ROI, areas of improvement, etc. and report on a regular basis
Sales initiatives
Generate creative and unique promotion & offers tactics based on market research and competitive analytics
Gather all information and requirements regarding all sales initiatives (ie. Product launch, promotion, key sell-out platforms, etc.) then provide timely communications to the operations & SCM teams
Constantly assess current system and operation limitations and look for areas of sales growth in those areas
Constantly monitor site & store readiness and promotion executions to minimize potential customer escalations and negative sales impact
Define Direct to Consumer sales target for the division and share with sales division’s PM team and leaders to look for additional opportunities
Obtain alignments & internal approvals on key activities & processes with all related divisions (sales divisions, finance, service, etc.)
Lead internal projects (and activities) tracking, reporting and weekly meetings
Manage sales program activities across the eCom, Stores, Marcom, Sales, PM
Work with the marketing and legal team to develop creatives and legal terms & conditions for online offers and promotions of sales divisions
Partner Management
Manage business relationships with external partners (eCommerce Reseller, Distributor, Payment provider and various Service providers, Marketplace and direct customers)
Work with external partners to develop sales strategy and promotion plans (i.e. Financing, Trade-in, CPO, etc.) to meet various consumer needs and provide relevant benefits
Work with partners to develop account specific sales and marketing plans to drive business
Conduct regular business reviews with the partners to improve visibility to critical KPIs, co-develop solutions to drive operational success
Work with various internal teams such as legal, Marcom and finance to develop contracts, communication materials, and reconciliation of Marketplace sales/returns.

Benefits

Fantastic employee discount on all Samsung products
Competitive Salary and Performance based incentive plan for all levels
Employer paid Medical and Dental coverage from day one
Group RRSP plan that helps you save for the future
Free on-site gym to get your sweat on
Subsidized Cafeteria; including free Starbucks coffee/latte machine
Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
Employee Referral program- we want great talent like you!
Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!
Additional Well Being Days for better work life-balance!
variable incentive
savings matching (RRSP/TFSA/NRSP)
extended health and dental benefits with spending accounts
wellness and well-being benefits
development opportunities
other employee perks