Senior Manager, Care Management - Transitions of Care

Devoted Health • Waltham, MA

23h • $110,000 - $173,000

About The Position

Devoted Health is working to create a virtual “blue zone” for members through proactive, coordinated care. Devoted Medical’s Transitions of Care (TOC) program supports members returning home after hospitalization, with virtual interdisciplinary teams providing personalized care from admission through 30 days after discharge. The program aims to address clinical, social, and logistical barriers to stability and reduce post-discharge complications and readmissions.

The Senior Manager is a clinical leader and thought partner accountable for a frontline workforce of approximately 60–70 RNs. Working closely with TOC clinical and operational leaders, this person will develop managers and frontline teams to provide high-quality interdisciplinary care and help members stay healthy at home. The role includes providing frontline patient care for 10%–20% of the workweek.

Requirements

• At least 5 years of experience leading high-performing clinical teams in transitional care and/or care management, ideally with a virtual and/or geographically dispersed workforce.
• At least 3 years of experience coaching and developing other leaders or managers.
• Active RN license in good standing, and/or a BSN or equivalent related degree; a master’s degree is preferred.
• Experience in post-acute medicine, nursing and case-management processes, internal medicine, urgent care, emergency-room care, hospital medicine, and/or geriatrics.
• Experience managing and/or working in an interdisciplinary care team setting, with a strong conviction for interdisciplinary care.
• Extensive experience as a change agent or transformational leader.

Nice To Haves

• Compassionate, service-oriented leadership; collaborative, operations-minded problem-solving; adaptability and a growth mindset; empathy and strong written and verbal communication skills.
• Certification in Case Management is a plus.

Responsibilities

• Cultivate and inspire a collaborative, patient-oriented, high-performing team of frontline nurses, care coordinators, educators, and nurse leaders focused on improving post-acute patient experiences and outcomes.
• Lead hiring, training, workflow improvement, skill development, and performance management strategies for frontline teams and managers.
• Track and manage staff performance against productivity, quality-of-care, and clinical-outcome KPIs, with the aim of reducing avoidable admissions and readmissions.
• Lead regular meetings with managers and frontline staff to provide feedback, identify and act on improvement opportunities, and offer consistent coaching and encouragement.
• Provide frontline patient care for 10%–20% of the workweek to build program knowledge and trust with frontline and management teams.
• Partner with clinical and operational program leads to shape program scope, strategy, and execution to optimize patient and interdisciplinary-team outcomes.

Benefits

• Employer-sponsored health, dental, and vision plans with low or no premium.
• Generous paid time off.
• $100 monthly mobile or internet stipend.
• Stock options for all employees.
• Bonus eligibility for roles below Director; commission eligibility for Sales roles.
• Parental leave program.
• 401(k) program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior