Senior Manager, Business Transformation (Continuous Improvement)

Quest Diagnostics • Tucker, GA

59d • Hybrid

About The Position

This role is responsible for leading Lean Business Transformation by employing Lean Business System standards across an assigned regional area to improve operational performance. Drive operational process rigor across end-to-end value streams creating sustainable positive impact across Patient Services, Laboratories, Logistics, and other key functions. Develop and directly lead a portfolio of Lean initiatives to improve productivity and costs across operational business processes and sub-processes, and drive increase in revenue. Drive the development of a continuous improvement culture by demonstrating and coaching stakeholder teams on Lean Six Sigma principles and toolkit.

Requirements

• 7+ years of cross-functional roles including leadership experience directly applying Lean methodologies.
• Proven knowledge & experience applying Lean methodologies in both production/manufacturing and transactional office environments
• Demonstrated Lean Six Sigma leadership at leading multiple initiatives and Kaizen events to achieve operational results.
• Ability to visit and interact with office and frontline employees at local sites.
• Ability to effectively lead multiple initiatives at the same time.
• Ability to diagnose current business processes, then articulate an ideal target condition, using Lean coaching methods.
• Prior successful experience applying continuous flow using principles of Takt time, standard work, and single piece flow.
• Ability to accurately assess business performance from a General Manager perspective and provide insights for improvement.
• Prioritize and self-manage multiple projects.
• Exceptional communication skills with multiple levels of the organization.
• Plan and lead communication planning and change management methods.
• Bachelor’s degree or equivalent relevant experience. (Required)
• Ability to solve complex business problems with minimal direction, prior laboratory or manufacturing experience, professional presentation skills, broad business management skills.

Nice To Haves

• Lean expertise working in a mature Lean org: Toyota Production System, Danaher Business System, Shingijutsu Kaizen.
• Experience working in a healthcare organization.
• Successfully led 25+ Kaizen team events of 5-days with proven impact to KPIs.
• Led teams in adopting Daily Management Systems, Model Line implementation, Problem Solving Process(A3)
• Industrial/Manufacturing Engineering Degree (Preferred)
• Lean Six-Sigma Blackbelt certification, Shingijutsu Kaizen or equivalent from Toyota, Danaher, GE (Preferred)

Responsibilities

• Proactively identify Lean initiatives across key end-to-end value streams and clearly define business impact.
• Lead multiple complex Lean initiatives through all stages of charter, program development or problem solving, implementation, and sustainment. Maintain clear initiative documentation across assigned portfolio.
• Demonstrate expertise in application of standard Lean Toolkit (Std Work, DMS, Problem Solving, Kaizen, VSM and more) and effective use of data analysis.
• Engage with senior leadership and stakeholder teams to obtain support and participation in business transformation initiatives.
• Drive cultural transformation by promoting problem solving and empowering employee ownership of their roles in continuous improvement.
• Provide and facilitate effective professional level training on Lean concepts to cohorts of functional stakeholder teams.
• Apply change management strategies to foster successful implementation of standard work.
• Ensure compliance with regulatory requirements as well as internal standards for safety, quality, and environmental sustainability.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior