Senior Manager, Business System Administration

Takeda•USA - MA - Virtual, MA

5d•$137,000 - $215,270•Remote

About The Position

Support R&D clinical development delivery by serving as the senior business system administration leader and operational owner for assigned clinical and operational data platforms, establishing a consistent administration operating model, access management and controls, study and system release readiness, intake and tiered support, and inspection-ready GxP documentation to enable reliable adoption, high-quality user experience, and continuous improvement across programs.

Requirements

Bachelor’s degree (BS/BA) required in health/life sciences or technology-related field; or commensurate experience.
Minimum 6 years drug development and pharma/project administration/administrative experience with clinical and operational systems preferred (e.g., EDC, CTMS, eTMF, etc).
Demonstrated knowledge of SDLC and applicable GxP/ICH/FDA expectations; experience supporting clinical technologies and/or operational data systems
Strong project management, stakeholder management, and written/verbal communication skills; able to work effectively in a complex matrix/global environment.
Data stewardship and compliance mindset (data quality/governance principles; managing standards and end-user compliance).

Responsibilities

Own the system administration operating model for supported clinical and operational systems, including standardized ways of working, controls, and continuous improvement to optimize end-user experience and service outcomes.
Lead the business system administrator team by setting priorities and expectations, coaching performance, building capability/coverage, and ensuring consistent execution across administration, training, and support activities.
Manage the intake/inbox process end-to-end, including triage, prioritization, SLAs, KPIs, escalation paths, and routine performance reporting to stakeholders with actions to improve timeliness and quality.
Act as the business system administration leader and technology SME for supported systems, providing guidance on capabilities and standards and ensuring consistent best-practice application across studies/teams and partners.
Own demand and backlog for administration and support enhancements; partner with Product Team and BSOs to define requirements, plan releases/upgrades, participate in testing/readiness (where applicable), and ensure smooth cutover and stabilization.
Contribute to vendor governance by participating in routine touchpoints, ensuring adherence to defined processes and deliverables, escalating risks/issues, and driving consistent execution across internal and external stakeholders.
Accountable for access management, including role implementation, approvals, periodic access reviews/audits, and timely remediation and documentation.
Oversee role-based training assignments and end-user enablement materials, including maintaining training curricula, supporting development of materials and job aids, and managing knowledge content aligned to process and system changes.
Collaborate with adoption leads to deliver SET-facing communications and guidance, and establish structured feedback loops to improve usability, adoption, and resolution quality.
Ensure tiered support and service management, including incident and problem management, escalation coordination, documented outcomes/closure, and root-cause trending with corrective and preventive actions to reduce recurrence.
Accountable for GxP system administration documentation and evidence (SOPs/WIs, work practices, records), archival and inspection readiness, and representing the function in audits/inspections including coordination of auditor/inspector access as needed.