Senior Manager Business Process Consulting Services

Hajoca Corporation•Whitemarsh Township, PA

7d•Remote

About The Position

The Senior Manager Business Process Consulting Services operates within a centralized IT organization, providing process guidance and expertise to individual Profit Center (PC) locations operating in a highly decentralized business model. This leader assists Hajoca Profit Centers achieve operational improvement, collaborating with technology and business teams to define best practices for operating a business within the framework of the Epicor Eclipse ERP. This individual identifies and analyzes opportunities to improve efficiency, reduces costs, and coaches the PCs to improve overall performance.

Requirements

Bachelor’s degree in business administration, Operations Management, or a related field.
Proven experience in process analysis and improvement, preferably in a leadership role.
Strong analytical skills and proficiency in data analysis tools.
Excellent communication and interpersonal skills.
Project management skills with the ability to lead cross-functional teams.
Knowledge of process modeling and mapping tools (e.g., BPMN, Six Sigma, Lean methodologies).
Change management expertise.
Knowledge/usage of an Epicor Eclipse ERP system to perform day to day functions.

Nice To Haves

Possess an understanding of the plumbing wholesale distribution industry and plumbing products.
Demonstrate excellent interpersonal skills and the ability to work effectively across all levels of the business.
Have demonstrated experience and ability leading a team driving process improvements.
Possess the ability to think “out-of-the-box” and be willing to take educated risks to drive process change and improvement.
Possess a deep understanding of cost-drivers and the analytical ability to connect this to end-to-end impact on business processes.
Be comfortable rolling up their sleeves and leading by example whether digging into the data or participating in discussions with various stakeholders.
Be comfortable operating in a growth-oriented environment maintaining a high sense of urgency and performance management.
Demonstrate effective decision-making skills with the ability to leverage data to draw conclusions and drive results.
Be able to exercise professional judgment and assume responsibility for decisions which have impact on people and quality of service.
Deal with interpersonal conflicts and setbacks in a mature, problem-solving, solutions-oriented manner.

Responsibilities

Foster strong partnerships with Profit Centers to analyze business operations and leverage learnings to identify the needs of the business and create and provide recommendations for business process improvements.
Analyze processes to identify bottlenecks, inefficiencies, and areas for improvement.
Evaluate the impact of process changes on overall business operations.
Evaluate existing PC operations and collaborate with PC leadership on the development and recommendation of process improvement strategies and initiatives.
Collaborate with teams to redesign processes, eliminate redundancies, and enhance PC operational efficiency, leveraging the Eclipse system.
Engage with critical stakeholders to identify KPIs targeting business enhancements that align with Leadership and Hajoca strategies and initiatives and promote positive and measurable progress.
Partner with IT leaders and Analysts to leverage Enterprise Data Management Solutions for developing operational KPI metrics and reporting in Excel and Power BI.
Gather data and metrics related to current processes and performance.
Utilize data analysis tools and methodologies to identify trends and areas for improvement.
Make data-driven recommendations for process enhancements.
Facilitate change management efforts to ensure smooth adoption of new processes.
Communicate changes effectively to employees and stakeholders.
Provide training and support for teams impacted by process changes.
Create process-related supporting manuals, flow charts, foundation blocks for operational framework.
Ensure processes are optimized and well-documented for consistency.
Stay updated on industry best practices and emerging trends in process optimization.
Lead and participate in ongoing process improvement projects.
Collaborate with various departments and teams to gather input and feedback on process improvements.
Build strong relationships with stakeholders to ensure buy-in and support of process changes.
Provide effective leadership to the team, including hiring, training, and coaching team members.
Set clear performance expectations and provide regular feedback and performance evaluations.
Collaborate with senior management to define departmental or team goals and objectives.
Develop strategies and action plans to achieve these goals.
Manage and allocate resources, including budget, personnel, and equipment, to support the team's goals and projects.