Senior Manager, Business Operations

RBC•Toronto, ON

3d•CA$90,000 - CA$140,000•Onsite

About The Position

Join RBC Global Asset Management as Senior Manager, Business Operations, supporting Canada Operations and the Global Operations Transformation Office in executing strategic initiatives aligned with GAM Canada Operations' objectives. Partner with senior operations leaders, technology leaders, and diverse stakeholders to drive business operations, improve team efficiency, and execute strategic priorities. You will serve as a business manager and strategic partner, focusing on performance management, operational excellence, and strategic execution.

Requirements

8+ years of experience in strategy, operations, or consulting, preferably with large global organizations supporting Technology or Operations functions
Proven experience supporting senior executives in business management or senior program leadership capacity
Exceptional organizational, planning, and execution skills with the ability to manage multiple priorities in parallel
Strong analytical mindset and AI competency with ability to interpret complex data and deliver actionable insights in a fast-paced, dynamic environment.
Superior interpersonal skills with highly developed relationship management capabilities to effectively manage relationships across GAM, partners, and external vendors

Nice To Haves

Master’s degree in finance, Technology, Business, or related field (MBA in Finance, Strategy, or Technology preferred)
AI certifications/competency and experience with emerging technologies
Proven track record delivering innovative solutions from concept to change management
Excellent knowledge of MS Office including Word, Excel, and PowerPoint

Responsibilities

Partner with Canada Operations leadership to shape and monitor strategic priorities, ensuring alignment with business objectives and supporting the development of business plans, technology roadmaps, and performance metrics
Develop, track, and report on Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs), establishing a central reporting function to ensure information is transmitted efficiently and accurately across stakeholders
Oversee operational management including budgeting, headcount planning, resource allocation, and spend tracking against budgetary forecasts with regular variance analysis
Conduct diagnostic analyses, create financial models to assess ROI for strategic initiatives, and perform competitive benchmarking to identify emerging trends and opportunities
Lead the communications strategy by crafting quarterly materials, building strategic presentations, and relaying annual/quarterly/monthly accomplishments and priorities to stakeholders
Track execution of strategic initiatives, ensuring deliverables are met and issues are escalated and resolved quickly while managing ad-hoc requests with agility
Drive continuous improvement by proactively identifying opportunities to streamline processes and enhance operational efficiency and effectiveness across the department
Champion a high-performance environment that encourages excellence, accountability, innovation, and inclusion where diverse perspectives are valued