Senior Manager Business Intelligence & Client Insights

Scotiabank•Toronto, ON

6d•Hybrid

About The Position

This role sits within a cross-functional product team building next-generation digital cash management experiences. The Sr. Manager will act as the business-side analytics lead, combining deep domain knowledge in transaction banking with hands-on data expertise to drive product decisions, client experience improvements, and commercial outcomes. The individual will partner closely with Product, Technology, Sales, and Operations to translate data into clear insights that shape roadmap prioritization, improve client journeys, and accelerate digital adoption. This role requires a hands-on operator who can both define strategy and execute analysis end-to-end.

Requirements

Strong experience in transaction banking / cash management / digital channels
Hands-on expertise in data analysis, visualization, and storytelling
Proven ability to operate in product-led, agile environments
Strong business acumen with ability to connect data to client and commercial outcomes
Bachelor’s or postgraduate degree preferred in business, management, computer science, or engineering, with a strong foundation in financial and technology concepts.
7+ years of experience in Cash Management and Payments, including knowledge of the payments landscape, regulatory environment, and digital banking platforms.
Strong commercial and analytical acumen, including data‑driven decision making, performance management, deal structuring, and the ability to drive revenue growth, cost efficiency, and risk mitigation.
Exceptional communication, negotiation, and stakeholder management skills, with the ability to influence across Product, Technology, Operations, and regional teams

Nice To Haves

Spanish language proficiency preferred.

Responsibilities

Leverage transactional, behavioral, and client data to identify trends, usage patterns, and opportunities to improve digital channel performance.
Translate complex data into actionable insights that inform product roadmap, enhance client experience, and drive revenue growth.
Define and standardize KPIs across digital cash management channels, establishing a single source of truth through consistent dashboards and reporting.
Act as a strategic analytics partner to Product Owners, embedding data-driven decision making into day-to-day product management.
Analyze end-to-end client journeys (onboarding, servicing, payments, reporting) to identify friction points and optimize digital experiences.
Evaluate client behavior, adoption trends, and engagement patterns to support digital channel usage and improve retention.
Measure and quantify the impact of new features, releases, and experience enhancements through usage, adoption, and satisfaction metrics.
Partner with Channel Product teams to define client eligibility based on platform capabilities and roadmap alignment.
Collaborate with channel and segment teams to support data-driven client migration strategies, including wave planning and prioritization.
Track and analyze migration progress, adoption, and client outcomes to continuously refine migration approach and improve success rates.