Mgr, Sales Operations 5

Adobe•San Jose, CA

16d•$131,700 - $278,750

About The Position

We are looking for a Business Architecture leader to support enterprise-wide business transformation across Adobe’s Sales organization. The Senior Manager, Business Architecture will shape future-state operating models, define capability roadmaps, establish process governance and metrics, and lead cross-functional transformation efforts that improve scalability, efficiency, seller experience, and business agility. This role is responsible for leading a team of business architects and process practitioners while driving alignment across complex, enterprise-wide initiatives.

Requirements

7+ years of progressive experience in business architecture, process transformation, operational excellence, management consulting, or enterprise transformation roles.
Strong expertise in business architecture frameworks and methodologies, including capability modeling, value streams, operating models, customer journeys, and process architecture.
Experience defining process metrics, operational governance frameworks, and continuous improvement practices.
Strong partnership experience with IT, Product, Engineering, and Operations teams delivering CRM, automation, analytics, and AI-enabled capabilities.
Prior people leadership experience, including coaching and developing high-performing teams.
Exceptional communication and facilitation skills.
Bachelor’s degree or equivalent experience in business, engineering, or a related field.

Nice To Haves

Lean, Six Sigma, or similar process excellence certification strongly desired.

Responsibilities

Partner closely with process owners to connect future state design across the end-to-end sales experience, with a unique vantage point to curate the optimal solutions for our sellers.
Establish and uphold process metrics and capability roadmaps.
Define and maintain capability roadmaps aligned to business priorities, growth strategies, and operational maturity goals.
Ensure business architecture deliverables and roadmaps are tied to measurable business outcomes and enterprise priorities.
Establish governance frameworks and standards for business process development, documentation, measurement, and ongoing enhancement.
Define process metrics, and operational health indicators to measure effectiveness, adoption, scalability, and transformation progress.
Partner with analytics and operations teams to develop reporting and insights that support prioritization and decision-making.
Translate business strategy and operational needs into business architecture artifacts and high-level business requirements.
Collaborate with technology teams to enable business capabilities through CRM, automation, analytics, and AI-enabled solutions.
Facilitate alignment and decision-making across Enterprise Sales and with our partner organizations.
Lead, coach, and develop a team of business architects and process practitioners.
Foster a culture of collaboration, innovation, encouraging critical thinking, and continuous improvement.
Support organizational capability building in business architecture, process excellence, and transformation methodologies.