Senior Manager, Business Applications

Sovos Compliance•,

3d•Remote

About The Position

The digitization of tax compliance is fundamentally changing global commerce and how businesses need to operate and grow. Governments now have real-time visibility into business data, creating new challenges and new opportunities for organizations around the world. At Sovos, we're transforming tax compliance from a business requirement into a driver of growth through AI-powered technology that delivers the accurate, real-time insights businesses need to make smarter decisions. We're solving more than today's tax compliance challenges. We're helping reshape global economies by enabling organizations to navigate increasingly complex and rapidly changing regulatory environments with confidence – and helping communities thrive. AI is accelerating what's possible, enabling tax and technology professionals to more effectively drive critical regulatory decisions. That's where Sovos excels, combining intelligent technology with human expertise to help customers stay ahead of change. Don't worry if you don't check every box. We're focused on hiring great people, not perfect resumes. It's less about what you've done elsewhere and more about what you're capable of doing here. At Sovos, we're building a Salesforce ecosystem that powers go-to-market excellence across a global, 1,000+ user enterprise. As Senior Manager, GTM Business Applications, you'll lead the strategy, architecture, and delivery of our Salesforce platform and connected applications - partnering with Sales Operations, Finance, Professional Services, Customer Success, and executive leadership to deliver scalable, compliant, high-performance solutions. This is a senior technical leadership role at the intersection of platform engineering and business impact.

Requirements

Experience with Sales Cloud and/or Service Cloud.
Built deep Salesforce expertise, including platform architecture, security design, CPQ configuration, and integration patterns, including hands-on experience with platform architecture, security design, CPQ configuration, and integration patterns - and led a team of administrators or developers through full delivery cycles.
Strong command of the Salesforce security model including permission sets, permission set groups, org-wide defaults, role hierarchy, sharing rules, field-level security, and Salesforce Shield - and conducted security reviews and enforced least-privilege access principles.
Fluent in Agile/Scrum delivery frameworks and have led sprint planning, backlog management, and iterative delivery using tools such as Jira, Azure DevOps, or equivalent.
Understand Salesforce integration architecture including REST/SOAP APIs, platform events, and middleware platforms (Boomi, MuleSoft, or equivalent) - and can govern integration design and troubleshoot cross-system data flows.
Experience with Salesforce DevOps practices including Salesforce DX, scratch orgs, sandbox management, and CI/CD tooling such as Prodly, Copado, or Gearset - and comfortable with metadata version control and release governance.
Led Salesforce and enterprise application integrations in M&A contexts - including due diligence assessments, org consolidation, data migration, and post-close system integration planning.
Familiar with data privacy regulations (GDPR, CCPA) and their application to Salesforce platform configuration including data residency, field encryption, audit trails, and retention policies.
Hold relevant Salesforce certifications (e.g., Salesforce Administrator, Platform App Builder) or equivalent demonstrated expertise - additional credentials such as Sales Cloud Consultant, Service Cloud Consultant, or Salesforce Security Specialist are strongly preferred.
Comfortable using AI-assisted workflows and tools to improve productivity, documentation quality, and technical delivery.
Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire.

Nice To Haves

Additional credentials such as Sales Cloud Consultant, Service Cloud Consultant, or Salesforce Security Specialist are strongly preferred.

Responsibilities

Lead and develop a team of Salesforce administrators and developers - own hiring, mentoring, performance management, and career growth to build a skilled and effective, technically strong team.
Own the strategy, architecture, governance, and delivery roadmap for Sovos's Salesforce ecosystem and connected enterprise applications, supporting 1,000+ users across sales, customer service, finance, and professional services.
Partner with business stakeholders to gather requirements, translate business needs into technical design, and deliver new functionality including custom objects, workflows, automation, analytics, security configurations, and integrations. Leverage AI tools to accelerate requirements gathering, design documentation, and delivery efficiency.
Manage and evolve Salesforce CPQ configuration - including product catalog, pricing rules, quote templates, approval workflows, and contract lifecycle - ensuring alignment with Sales Operations, Legal, and Finance for quoting accuracy and revenue recognition.
Design and enforce Salesforce security architecture including org-wide defaults, sharing rules, permission sets, field-level security, and login policies to ensure data governance, regulatory compliance, and least-privilege access across the organization.
Champion Agile/Scrum delivery practices across the team - lead sprint planning, backlog grooming, and retrospectives to drive continuous improvement, predictable delivery cadence, and transparent stakeholder communication.
Establish and maintain a mature Salesforce DevOps practice using Salesforce DX, CI/CD pipelines, and tooling such as Prodly, Copado, or Gearset - enforce sandbox governance, environment strategy, and metadata version control to ensure stable, auditable deployments.
Lead Salesforce and connected-system workstreams for mergers and acquisitions - own due diligence, data migration strategy, org consolidation or coexistence planning, and post-close integration execution.
Ensure platform compliance with data privacy regulations including GDPR, CCPA, and regional requirements - enforce data residency configurations, audit trail policies, field encryption, and data retention schedules in coordination with Legal and InfoSec.
Serve as the senior technical voice for the GTM Applications platform - translate complex architecture decisions and platform risk into executive-level recommendations and maintain transparent roadmap visibility for VP and C-suite stakeholders.
Own platform and team budgets including Salesforce license optimization, vendor contract renewals, tooling rationalization, and headcount planning to ensure cost governance across the GTM application portfolio.