Senior Manager, Billing and Collections

NTT Global Data Centers

14d • $158,100 - $225,900 • Remote

About The Position

The Senior Manager, Billing and Collections is a global strategic finance role responsible for driving the organization’s billing and accounts receivable operations with a focus on accuracy, efficiency, and financial performance. This role ensures timely and precise preparation, reconciliation, and reporting of invoices, while maintaining compliance with organizational policies, financial regulations, and client requirements. In addition, the Senior Manager oversees accounts receivable collections, developing and executing strategies to optimize cash flow, reduce outstanding balances, and maintain strong client relationships. Acting as a key partner to both finance and operational teams, this role combines analytical expertise, process improvement, and stakeholder engagement to enhance the organization’s financial health and operational effectiveness. The position requires a hands-on, results-driven approach, balancing assertive collections practices with professionalism, cultural competence, and client sensitivity.

Requirements

• Strong financial acumen and analytical skills, with the ability to translate operational metrics into strategic insights.
• Proven leadership experience building high-performing teams and fostering a culture of accountability, innovation, and collaboration.
• Excellent communication and stakeholder management skills, with the ability to influence senior leadership and cross-functional teams.
• Deep knowledge of billing, accounts receivable, credit management, and financial reporting processes.
• Strong understanding of regulatory, compliance, and accounting standards impacting billing and collections operations.
• Demonstrated ability to drive process improvements, leverage technology, and implement best practices in finance operations.
• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• 10+ years of experience leading billing, collections, or finance operations functions in complex or global organizations.
• Proven track record of strategic leadership, driving process transformation, automation, and cross-functional collaboration.
• Demonstrated experience influencing senior stakeholders and providing actionable financial insights to guide business decisions.
• 5+ years of leadership experience managing high-performing teams, including hiring, mentoring, and developing talent.
• Experience in billing system implementations, upgrades, and leveraging technology to optimize finance processes.
• Strong knowledge of accounting standards, internal controls, and compliance frameworks relevant to Billing and Receivables.
• Remain stationery for long periods of time.
• Perform work during US business hours and time zones.
• Operate computer, peripherals, and other office equipment.

Nice To Haves

• Professional certifications such as CPA, CA, CIMA, CMA, ACCA, ACA or equivalent are preferred.

Responsibilities

• Define and execute the strategic vision for the organization’s billing function, ensuring alignment with business and financial objectives.
• Lead a globally running Billing and Collection team of 41 team members in the USA, Europa, India and Asia.
• Optimize billing processes, policies, and systems to enhance accuracy, efficiency, and compliance, leveraging automation and best practices.
• Drive initiatives to improve invoice management, reconciliation, and reporting while minimizing operational risk and supporting revenue recognition.
• Provide actionable insights and recommendations to senior leadership on billing trends, client interactions, and financial performance.
• Lead continuous improvement programs and cross-functional projects to enhance the client experience, streamline processes, and strengthen financial controls.
• Monitor emerging billing technologies and industry best practices to ensure the organization remains innovative and market aligned.
• Develop and execute a strategic framework for collections and credit management that maximizes cash flow and minimizes financial risk.
• Establish proactive credit and collections strategies, including risk assessment, payment negotiations, and escalation protocols for complex accounts.
• Partner with business and finance leaders to ensure collections and credit policies support organizational objectives and client relationships.
• Deliver actionable insights on accounts receivable performance, cash flow forecasting, and credit risk to inform strategic financial decision-making.
• Lead and mentor the collections and credit team to ensure high performance, professional growth, and alignment with organizational goals.
• Build, lead, and inspire a high-performing globally running team focused on excellence, accountability, and continuous improvement.
• Partner with internal stakeholders to resolve billing, payment, and receivables issues while enhancing client and business relationships.
• Drive cross-functional initiatives to implement process improvements, system enhancements, and operational best practices.
• Set team objectives, monitor performance, and report progress in strategic forums to senior leadership.
• Ensure accurate and timely reporting of billing and collections data to support executive decision-making and financial planning.
• Provide governance and oversight for compliance with accounting standards, internal controls, and regulatory requirements.
• Deliver insights and recommendations from billing and collections data to inform cash flow planning, risk management, and strategic initiatives.
• Partner with senior leadership to interpret financial results, identify trends, and recommend improvements to strengthen financial performance.

Benefits

• annual bonus
• paid time-off
• medical, dental, and vision benefits
• life and supplemental insurance
• short-term and long-term disability
• flexible spending account
• 401k retirement plan
• monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior