Senior Manager, BC&P Application Experience

Capital One • McLean, VA

7d • Onsite

About The Position

This role sits on BC&P's Site & App team within our Acquisition Channels org. The core mandate is to lead our Application & Conversion strategy, BC&P Channels is at the precipice of delivering several step-change unlocks for our decisioning & conversion strategy. Nailing this strategy is one of the biggest business and strategic priorities for BC&P in 2026+, with huge results to come! At a high level, responsibilities for this role will include: Conversion Experience & Strategic Destination: Defining our 2-3 year strategic roadmap and testing agenda to build toward destination conversion experiences for all BC&P acquisition channels. This is where you will lead step-change innovation in our decisioning strategy (e.g., testing into & scaling Soft Pull Direct Apply, optimizing the offer experience of our current multi-product pre-approval experience, reshaping underwriting strategies to incorporate upstream marketing & risk signals into decisioning). Application Funnel Optimization Strategy: App Funnel Optimization Strategy: optimizing the application funnel throughput through a combination of UX optimization testing and friction reduction measures (like removing questions from the application, or prefilling them with available first and third party data) This role will lead a team of analysts and and indirectly lead several dedicated product and tech teams partnering closely to enable the strategy. This role affords a meaty opportunity of driving huge strategic value that will unlock a new strategic paradigm for BC&P acquisitions strategy. It is perfect for someone that: Has rigorous credit chops and an interest in becoming a thought leader in putting that into action in new strategies and frameworks Wants to have broad exposure to acquisitions and digital experience strategy Has a bit results-orientation with the vantage point to be driving a $100M+ NPV opportunity for Business Cards & Payments Wants to hone their strategy storytelling and destination thinking, including influencing BC&P and credit leadership Wants to drive work at the intersection of credit analysis, testing analytics, product, tech, design, legal & compliance Summary: As a Senior Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges. You will lead and team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

Requirements

• Bachelor’s Degree
• At least 3 years of experience performing quantitative analysis
• At least 3 years of experience performing qualitative analysis
• At least 1 year of experience performing people management
• At least 1 year of experience performing project management

Nice To Haves

• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
• 5+ years of experience in quantitative analysis
• 5+ years of experience in qualitative analysis
• 2+ years of experience in people management
• 2+ years of experience in product development
• 2+ years of experience in financial modeling
• 2+ years of experience in economic forecasting
• 2+ years of experience in project management
• Previous consulting experience is a plus

Responsibilities

• Define our 2-3 year strategic roadmap and testing agenda to build toward destination conversion experiences for all BC&P acquisition channels.
• Lead step-change innovation in our decisioning strategy (e.g., testing into & scaling Soft Pull Direct Apply, optimizing the offer experience of our current multi-product pre-approval experience, reshaping underwriting strategies to incorporate upstream marketing & risk signals into decisioning).
• Optimize the application funnel throughput through a combination of UX optimization testing and friction reduction measures (like removing questions from the application, or prefilling them with available first and third party data).
• Lead a team of analysts and indirectly lead several dedicated product and tech teams partnering closely to enable the strategy.
• Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior.
• Have an ownership mindset, and potentially P&L accountability for a business segment.
• Strategic planning with a 1-6 month horizon.
• May manage and develop a team of analysts.
• Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One.
• Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics.
• Lead direct to consumer marketing efforts for select products, and strategic intent for products distributed through various channels.
• Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies.
• Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis.
• Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy.
• Oversee multiple projects and programs concurrently.
• Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior