Senior Manager, Base Operations

Endeavor Air • Minneapolis, MN

3d • $95,100 - $116,000 • Onsite

About The Position

The Senior Manager, Base Operations provides strategic leadership and operational oversight for all Flight Operations Base Managers (FOBMs) across the network. This role is responsible for establishing consistency, accountability, and standardization in pilot-facing administrative programs, personnel management practices, and base-level support functions. The Senior Manager serves as the primary leader, coach, and advocate for the Base Manager organization, ensuring alignment with company objectives while supporting a positive and engaged pilot workforce.
This position partners closely with Chief Pilots, Assistant Chief Pilots, Human Resources, Crew Services, Training, Inflight, and other operational departments to ensure consistent execution of policies, administrative processes, and employee support programs across all pilot bases.

Requirements

• Bachelor's degree in Aviation Management, Business Administration, Human Resources, Organizational Leadership, or equivalent combination of education and experience.
• 5 years of people leadership experience managing leaders and/or multi-site teams.
• Demonstrated experience leading organizational change, standardization initiatives, and process improvements.
• Strong knowledge of airline operations and FAA regulatory requirements.
• Experience working within a unionized environment and applying collective bargaining agreements.
• Proven ability to influence and collaborate across multiple departments and organizational levels.
• Excellent communication, presentation, conflict-resolution, and relationship-building skills.
• Strong analytical, organizational, and problem-solving capabilities.

Nice To Haves

• Previous experience in an airline operational leadership role.
• Experience leading geographically dispersed teams.
• Experience in workforce planning, employee engagement, and organizational development initiatives.
• Knowledge of pilot administration, qualification tracking, and regulatory compliance programs.

Responsibilities

• Provide direct leadership, coaching, and development for all Flight Operations Base Managers.
• Establish consistent expectations, accountability measures, and standard work across all pilot bases.
• Conduct performance evaluations, development planning, succession planning, and ongoing coaching for Base Managers.
• Lead recruiting, selection, onboarding, and development efforts for Base Manager positions.
• Build leadership capabilities within the Base Manager team.
• Establish and maintain standardized administrative processes and pilot support practices across all bases.
• Ensure consistent administration of attendance management, dependability programs, leave administration, and personnel-related processes.
• Establish pilot engagement standards and monitor engagement trends across all bases to ensure consistent support and employee experience.
• Ensure uniform execution of company policies, procedures, and leadership expectations throughout the network.
• Develop and monitor key performance indicators related to administrative effectiveness, employee engagement, attendance, dependability, and pilot support.
• Analyze trends across bases and implement corrective actions and process improvements as necessary.
• Establish measurable goals and performance standards for Base Managers and their teams.
• Utilize data and performance metrics to improve organizational effectiveness and resource allocation.
• Partner closely with Chief Pilots (CPs) and Assistant Chief Pilots (ACPs) to ensure coordinated support of base operations while maintaining clear separation of operational and administrative responsibilities.
• Collaborate with Human Resources to ensure compliance with employment policies, investigations, employee relations matters, and workforce planning initiatives.
• Partner with Inflight leadership and other operational departments to promote consistency in administrative practices and employee support programs.
• Coordinate with Training, Crew Services, Safety, SOC, and other departments to ensure alignment on organizational priorities and operational objectives.
• Represent the Base Manager organization in cross-functional initiatives, leadership meetings, and strategic planning efforts.
• Ensure compliance with administrative processes, company policies, labor agreements, and pilot support programs while partnering with Chief Pilots on regulatory matters impacting pilots.
• Establish standards and provide oversight, consultation, and consistency reviews for employee relations investigations and corrective action processes conducted by Base Managers.
• Provide oversight and standardization of pilot compliance tracking programs such as pilot qualifications, medical certifications, and other required compliance records to ensure consistent execution across all bases.
• Identify organizational risks and implement solutions to improve compliance, consistency, and employee experience.
• Develop staffing models and workforce plans for the Base Managers and administrative support organization.
• Manage departmental budgets and resources to maximize organizational effectiveness and efficiency.
• Identify opportunities to improve systems, tools, and processes supporting pilot administration and employee engagement.
• Translate Flight Operations strategic objectives into actionable initiatives across all pilot bases.
• Provide direct supervision, leadership, coaching, and development to all Flight Operations Base Managers.
• Provide indirect supervision, direction, and mentorship to the Assistant Base Managers and base-level administrative support personnel.
• Responsible for performance management, talent development, succession planning, and organizational effectiveness within the Base Manager structure.

Benefits

• Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
• Comprehensive Medical, Dental, and Vision Plans
• 401(k) with Company Match starting on Day 1
• Operational Performance Rewards (OPR) Program
• Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options

What This Job Offers

• Job Type: Full-time
• Career Level: Manager