Senior Manager, B2B Revenue Operations

Quince

About The Position

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: Customer First, High Quality, Essential Design, Always a Better Deal, and Social & Environmental Responsibility. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

Requirements

HubSpot Mastery: 5+ years of hands-on administration. Expert-level command of Custom Objects, Advanced Workflows, and Operations Hub.
Systems Architect: Proven experience designing and scaling CRM architecture for high-volume B2B sales organizations (50+ users).
Technical Builder: Proficient in APIs, Webhooks, and middleware (Zapier/Make) to integrate HubSpot with Data Warehouses and ERPs.
Strategic Leader: Ability to translate executive goals into technical roadmaps while maintaining rigorous data governance.
High Ownership: A "player-coach" who thrives on building the infrastructure themselves, not just managing the output of others.

Nice To Haves

AI Proficiency: Experience implementing tools like Clay to automate outbound and operational efficiency.
Analytical Rigor: Quantitative degree or equivalent; ability to use data to drive resource allocation.
Global Scale: Experience managing CRM architecture across multi-region or global environments.
Full-Cycle Context: Prior experience in RevOps roles spanning Sales, Account Management, and Customer Success.

Responsibilities

Serve as the primary architect and owner of HubSpot configuration, aligning the platform with the end-to-end customer journey – from initial lead to long-term customer success.
Establish CRM best practices and data standards that scale with a high-volume, fast-paced sales organization.
Develop and execute a technical roadmap for workload management, ensuring the infrastructure anticipates the needs of a growing sales team.
Relentlessly optimize internal processes to reduce manual overhead for the sales team while improving the end-client experience.
Build and maintain sophisticated automation—including lead routing, revenue attribution, and lifecycle motions—using advanced HubSpot features and AI-driven logic.
Create and own a system for issue management, and troubleshoot and resolve any Hubspot-related issues or bugs, ensuring system stability.
Lead the technical integration between HubSpot and the broader tech stack, including the Data Warehouse, ERP, and BI tools.
Maintain data integrity and performance, ensuring a “single source of truth” for executive decision-making.
Conduct ongoing audits and "deep cleans" of the CRM ecosystem to maintain system performance and reporting accuracy.
Generate and interpret dashboards and reports to track marketing and sales performance, providing insights to stakeholders.
Stay at the forefront of HubSpot’s product releases, proactively implementing new features to maintain a competitive edge in sales productivity.