Senior Manager - Audit, Global Servicing

American Express•Phoenix, AZ

23h•Hybrid

About The Position

Our Internal Audit Group is seeking an experienced Audit Senior Manager – Global Servicing in a hybrid role located in the Phoenix office to help advance and grow our audit coverage across the Global Servicing business function. The IAG Global Servicing Senior Manager role will help manage and execute core Global Servicing audits, business monitoring, support remediation of regulatory action plan validations, and additionally support our Conduct, Internal Fraud, and Insider Risk team as needed. The ideal candidate will have strong problem-solving skills, excellent attention to detail, and the ability to communicate audit issues and results effectively.

Requirements

6+ years of audit experience
Prior experience working at a Big Four / G-SIB
Demonstrates strong written and verbal communication skills to deliver deliverables with quality, and actionable value-add feedback to management on issues, opportunity areas, and deficiency solutions
Effectively leads a team in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, and the ability to work on competing priorities
Applies critical thinking to break-down complex problems into components, and solve using data analysis, process, risk control knowledge, and experience to drive risk-based conclusions and decisions
Applies control theory and professional auditing practices throughout the audit lifecycle
Understands regulations, regulatory risks, accounting, and financial industry best practices relevant to the business, including emerging technology and data considerations, and incorporates into the audit approach to enhance outcomes

Nice To Haves

Knowledge of enterprise / operational risk management processes including regulatory exam management / regulatory affairs, issues management, new product approval, third-party / vendor risk management, etc.
Relevant professional certifications (e.g., Certified Public Accountant (CPA), Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), etc.)
Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc.
Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Responsibilities

Act as an Auditor in Charge (AIC) on more complex audits and/or lead multiple simultaneous low-risk audits, executing and managing the audit engagement end-to-end, planning audit projects, defining objectives and scope, and coordinating with control groups and external auditors to ensure effective execution; conduct L1 reviews
Analyze/review audit results and documentation to evaluate effectiveness and efficiency, synthesizing audit findings
Lead audit client meetings and walkthroughs
Develop test steps, audit findings, and the audit report in accordance with IAG policies and procedures
Guide team on how to validate and execute corrective actions / Management Action Plans (MAPs) are impactful, sustainable, and improve the control environment of the business unit
Support business monitoring activities with audit leadership, tracking key metrics to identify control issues and trends; stay up to date with evolving industry trends, external news and regulatory changes, and analyze the impact to the business exams
Delegate tasks to team members; guide Senior/Staff in assessing risks, evaluating control design, and executing audit tests; review and provide feedback on work papers
Serve as a People Leader, providing mentorship, coaching, and career development support for direct reports
Effectively coach, teach, mentor, and develop less experienced colleagues and co-sourced resources in geographically diverse locations across all aspects of their role, the audit and analytic lifecycle, audit methodology and best practices
Conduct post-audit feedback discussions with audit team members to provide actionable feedback, support development, and recognize accomplishments
Guide team to proactively and routinely communicate task status, roadblocks, challenges, suggesting potential solutions to the team
Begin to develop subject matter expertise in a specific line of business
Serve as the first level of escalation, effectively navigating problems and difficult conversations
Attend report / issue conversations with management, work with Director / Team Leader to communicate and action on next steps
Report on assigned tasks in client reporting meetings; assist with preparing materials for Regulatory exams
Follow-up with management to ensure management action plans are closed effectively and timely