Senior Manager, Audit and Business Oversight

CVS Health•Hartford, CT

7d•$82,940 - $182,549

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Plans, monitors and manages internal projects from initiation through completion. Secures required resources and uses formal processes and tools to manage resources, budgets, risks and changes. Manages projects to ensure on-time completion according to specifications and within budgeted costs.

Requirements

7-10 years work experience in healthcare.
Experience in Medicare claims and claims processing requirements.
Medicare and/or Medicare Integrated Duals/SNP Product Experience.
In depth knowledge of CMS and/or State SMAC regulatory requirements, including experience supporting audits, validations, or regulatory reviews.
Minimum of 3 years of experience leading projects or initiatives, including planning, execution, and delivery of results.
Minimum of 3 years of experience in roles requiring high levels of accuracy and attention to detail.
Strong problem solving and decision making skills, with the ability to analyze complex issues and recommend effective solutions.
Experience dealing with state and/or federal regulators, including preparation of documentation, responses, and issue resolution.
Demonstrated ability to manage multiple priorities and deadlines, while maintaining accuracy, completeness, and attention to detail.
Excellent organizational and written communication skills, with a focus on clarity, precision, and professionalism.
Demonstrated ability to work with all levels of the organization.

Nice To Haves

Adept at collaboration and teamwork.
Adept at growth mindset (agility and developing yourself and others) skills.
Adept at execution and delivery (planning, delivering, and supporting) skills.
Adept at business intelligence.

Responsibilities

Act as a top-level specialist on project management and develop a comprehensive plan that encompasses objectives, deliverables, and timelines for CMS and/or State regulatory audits and readiness reviews.
Ensure alignment on key deliverables and timelines and reinforce organizational standards.
Apply highly developed knowledge of external audit standards and expectations to guide operational partners through all aspects of an audit, including data production, audit practice sessions, facilitation of audit sessions, delivery of post-audit deliverables, working with operations to mitigate audit risk, and oversight of root cause and corrective action planning.
Analyze business documentation to ensure accurate and complete responses to auditor/regulator.
Ensure operational processes are aligned with regulatory and organizational requirements.
Oversee operational key performance indicators to measure progress and to analyze root cause and corrective action plans when goals are not achieved.
Create a continuous improvement environment, looking for ways to enhance delivery processes and outcomes.
Effectively manage multiple audits and projects and respond to change with adaptability.
Use indirect management skills to ensure projects remain on track and escalate, as appropriate.
Ensure implementation of new or revised regulatory requirements.