Senior Manager, Athletics Village Facilities

University of Central Florida • Orlando, FL

2d • Onsite

About The Position

University Operations at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience. The Opportunity: Join UCF Facilities as the Senior Manager, Athletics Village Facilities, where you will provide leadership for the maintenance, housekeeping, and operational support of athletic, housing, and event facilities. Reporting to the Director of University Operations, Housekeeping and High Performance Work Team, this role provides operational leadership, stakeholder consultation, and event support while ensuring high-quality maintenance, housekeeping, and facility services that enhance the campus experience for students, staff, visitors, and event attendees.

Requirements

• Bachelor's or Master's degree and 4+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
• Valid Class E driver’s license.
• Must be authorized to work for any U.S. employer.
• Must reside in Florida as of the date the employment begins.

Nice To Haves

• Demonstrated experience managing facilities operations, maintenance, and housekeeping services across multiple facility types and locations, including athletic, housing, event, or commercial facilities.
• Experience leading and developing managers, supervisors, and frontline staff, including performance management, workforce planning, employee engagement, and team development.
• Experience overseeing facilities operations for large-scale events, athletic venues, arenas, student housing, or similarly complex environments requiring coordination of multiple stakeholders and operational priorities.
• Proven ability to manage operational budgets, allocate resources, analyze expenditures, and implement process improvements to enhance efficiency and service delivery.
• Knowledge of preventive maintenance programs, work order management systems, building systems, and facilities performance metrics (KPIs).
• Experience collaborating with diverse stakeholders, contractors, vendors, and business partners to support facility operations, capital projects, and customer service initiatives.
• Bachelor's degree in Facilities Management, Construction Management, Engineering, Business Administration, or a related field.
• Professional certification such as Certified Facility Manager (CFM), Facilities Management Professional (FMP), or a related facilities management credential.

Responsibilities

• Lead the operation, maintenance, and housekeeping services for a diverse portfolio of athletic, housing, event, and retail facilities within the Athletics Village.
• Develop and implement operational strategies, priorities, and service plans to ensure efficient facility operations and continuous improvement.
• Oversee preventive maintenance programs, scheduled maintenance activities, and housekeeping services to maintain high standards of safety, quality, and appearance.
• Supervise, mentor, and develop supervisors and staff, including workforce planning, performance management, training, scheduling, and employee engagement.
• Manage departmental budgets, resources, equipment, and supplies while identifying opportunities to improve efficiency and control costs.
• Monitor operational performance through key performance indicators (KPIs), work order trends, customer feedback, and quality assessments to drive service excellence.
• Partner with Athletics, Housing & Residence Life, the Convocation Corporation, and other campus stakeholders to coordinate facility services, projects, and operational needs.
• Provide operational leadership and support for major university events, including football game days, arena events, graduation commencements, housing move-in activities, and semester transitions.
• Collaborate with Facilities Operations teams on maintenance repairs, renovations, capital projects, and construction initiatives, including project planning, inspections, and warranty coordination.
• Establish and enforce operational standards, policies, and procedures to ensure compliance with university expectations for safety, workmanship, productivity, and customer service.
• Coordinate contractor, vendor, and campus partner activities to support facility operations and ensure successful project and event outcomes.
• Serve as a key point of contact for facility-related communications, issue resolution, and emergency response activities affecting Athletics Village operations.

Benefits

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior