Senior Manager, Assessment Customer Programs
About The Position
The Senior Manager, Assessment Customer Programs oversees all aspects of assigned assessment programs and is accountable for the success of related program operations. The incumbent will ensure assessment programs perform according to contract requirements, annual budgets, quality standards, and established timelines. The incumbent will manage client relationships related to program delivery and coordinate with internal teams to support effective execution. This position is located in Santa Fe Springs, CA. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.
Requirements
- Must be located in the greater Santa Fe Springs, CA area.
- Bachelor’s Degree in relevant field such as Business Administration/Management, or Technical field of Energy Efficiency, Engineering, Construction Management, etc. Emphasis to be determined by program needs or commensurate experience
- 5+ years managing assessment programs or multiple projects of increasing responsibility
- 3+ years in management and supervision of diverse project teams and personnel
- Valid California driver’s license and personal automobile insurance
Responsibilities
- Lead Successful Program Delivery: Oversee successful execution of assigned assessment programs, Provide oversight and leadership to direct reports, Monitor assessment program progress against contract requirements, quality expectations, timelines, and RI financial goals, Approve invoices before submission of expenses as necessary, Coordinate with cross-functional teams as needed to support assessment program success, Provide program performance reporting to executive staff and client, Coordinate with engineering, analytics, business development, and finance teams to support assessment program operations, reporting, and client deliverables, Meet assessment program budget, productivity, quality, and profitability targets
- Oversee Customer Relationships: Serve as client’s senior point of contact, Attend client meetings, Support assessment program staff with unique or difficult customer relationships or requests, Monitor contracted vendor performance as needed
- Manage Direct Reports: Develop and manage assessment program staffing plans, Motivate and manage employees through effective performance management and feedback systems, Provide regular staff development opportunities to enhance assessment program delivery, Maximize employee engagement and retention
- Leadership: Act as liaison between RI offices, Represent the local office or program at various meetings, conferences and presentations, Serve as an engaged member of the Senior Advisory Council
Benefits
- three weeks of paid vacation annually
- paid holidays
- a 401(k) retirement plan with employer match
- medical, dental and vision coverage
- parental leave
- an employee assistance program
- commuter benefits
- additional supplemental offerings
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What This Job Offers
Job Type
Full-time
Career Level
Manager
