Senior Manager - Application Development

CVS Health

18h

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Requirements

7-10 years of work experience in a related field
3-5 years of production support management
Strong hands‑on experience in software development and production support for distributed systems
Working knowledge of FHIR standards, RESTful APIs, and healthcare interoperability concepts
Experience developing and operating microservices in a cloud environment, preferably Google Cloud Platform
Familiarity with GCP FHIR Store and supporting tooling (logging, monitoring, alerting)
Ability to troubleshoot complex production issues, perform root cause analysis, and implement sustainable fixes
Adept at execution and delivery, including supporting live systems in high‑availability environments
Strong collaboration skills and ability to work effectively across engineering, operations, and compliance teams
Demonstrated problem‑solving and decision‑making skills in production scenarios
Growth mindset with interest in learning evolving interoperability standards and cloud technologies

Responsibilities

Lead application development and production support delivery for interoperability platforms supporting federal and state regulatory requirements (e.g., CMS Interoperability rules), ensuring solutions built on FHIR standards are reliable, secure, and compliant in production environments.
Direct end‑to‑end lifecycle management of application and microservice platforms—including design, development, deployment, and steady‑state production operations—with a strong emphasis on availability, performance, and incident response.
Define and execute application development and production support strategies aligned to the enterprise interoperability roadmap, regulatory timelines, and business objectives, with clear ownership for uptime and operational excellence.
Oversee planning and delivery of FHIR‑based APIs and microservices, built using cloud‑native patterns on Google Cloud Platform (GCP), including hands‑on leadership of production readiness, go‑live, and post‑deployment stabilization.
Establish and govern production support operating models, including on‑call rotations, incident and problem management, root cause analysis (RCA), and continuous service improvement for mission‑critical interoperability services.
Provide expert guidance on the selection, implementation, and operational management of interoperability technologies and tools, including: HL7® FHIR (R4+) standards and implementation guides API gateways and service mesh patterns GCP FHIR Store, BigQuery, Pub/Sub, and cloud monitoring/logging tools
Define and track KPIs and SLAs across both delivery and operations, including availability, latency, error rates, incident trends, and regulatory compliance measures; uses data‑driven insights to improve reliability and reduce operational risk.
Partner closely with business, clinical, compliance, and operations stakeholders to align production support priorities with regulatory deadlines, provider/member experience expectations, and enterprise risk posture.
Establish and enforce quality and reliability practices, including automated testing, performance testing, security reviews, code quality gates, and operational readiness reviews prior to production releases.
Drive process maturity and continuous improvement by adopting best‑in‑class DevSecOps, SRE, and ITIL‑aligned practices to improve platform resilience, reduce manual intervention, and accelerate incident resolution.
Build strong relationships with external vendors, partners, and cloud providers, ensuring interoperability solutions meet contractual, regulatory, and operational commitments in production.