Senior Manager - AIC Operations

Option Care Health•Columbia, SC

8d•$72,694 - $121,172•Onsite

About The Position

The Senior Manager, AIC Operations, will be responsible for overseeing multiple operational components for the AICs including patient registration, patient scheduling, clinic operations effectiveness and customer/patient satisfaction. This individual will collaborate with many cross-functional partners including sales, pharmacy, purchasing, billing, credentialing, and compliance.

Requirements

Bachelor’s degree and/or High School Diploma
at least 3 years of experience in health care services/operations
Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
Experience collaborating with internal resources to develop strategies that meet department goals within budget and established timelines.
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).

Nice To Haves

Previous home health care experience preferred.

Responsibilities

Collaborates to lead overall operational and financial effectiveness of multiple AICs through performance KPIs
Oversees the patient registration team for multiple AICs
Leads team responsible for patient scheduling and patient/customer outreach for key information
Implements and monitors adoption of corporate initiatives to ensure successful and cost-effective operations
Manages Continuous Quality Improvement (CQI) process, safety zone reporting, and complaint resolution for all the assigned CMCs
Collaborates with cross-functional leaders across Operations, Sales, Quality, Compliance and OCH Pharmacy/Corporate teams to ensure alignment and meeting common performance goals
Ensures compliance with local and federal regulations, accreditation standards and corporate policies to drive effectiveness and consistency in operations
Maintains a work environment in which staff will succeed and grow in their professional development and contribute to the overall success of Option Care.
Consistently models behaviors that build our culture around the Option Care Core Values of Compassionate Care, Engaged Teams, and Quality Results.
Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care data.
Monitors adherence to Policies and Procedures, auditing, as necessary.
Completes all required projects and reports in a timely fashion on a daily, weekly, or monthly basis per the direction of the leadership.
Develops, monitors, coaches, and manages staff, ensuring the development of employees through orientation, training establishing objectives, communication of rules, constructive discipline.
Builds employee morale, motivation and loyalty and fosters a team-like environment.
Other duties as assigned