Senior Manager, AI Engineering

ServiceTitan•US NY Remote, NY

3d•$223,600 - $299,100

About The Position

The engineering organization at ServiceTitan is looking for a leader who will drive the AI/ML strategy to support our growth now and in the future. The ideal candidate will have experience shipping production-grade ML and AI models — including large language models and reinforcement learning systems — and managing teams within a product company with the capability of bringing clear understanding of what the business goal behind the project is and anchoring the team's work in the context of the broader organizational strategy. They will work with business stakeholders across the company and support the creation of a global AI/ML competency.

Requirements

MS/Ph.D in Statistics, Applied Mathematics, Computer Science, Engineering, or similar quantitative discipline required.
7+ years of experience in AI/ML leadership roles, with hands-on experience shipping high impact, customer facing, production-grade AI products
Hands on knowledge of some of the most advanced methods in machine learning — including large language models, reinforcement learning (RL/RLHF), fine-tuning, prompt engineering, retrieval-augmented generation, and evaluation frameworks
Expertise in SQL, previous experience with big data systems and modern ML infrastructure (e.g., GPU clusters, model serving platforms, vector databases)
Coding experience in Python (strongly preferred), with familiarity in frameworks such as PyTorch, Hugging Face, vLLM, or similar
Experience building and operating LLM-powered features in production, including guardrails, evaluation pipelines, and cost/latency management
Great communication skills including communicating complex concepts to business stakeholders
Demonstrated ability to adapt to new technologies and learn quickly in a landscape that changes weekly
Strong written and presentation communication skills

Responsibilities

Drive overall model development life-cycle from Ideation to operations, including fine-tuning, evaluation, alignment, and deployment of LLMs and other production-grade AI models
Design and build enterprise-grade AI agent systems and orchestration harnesses that reliably automate complex, multi-step business workflows at scale
Partner with Product organization to help identify the opportunities for AI/ML solutions, including agentic workflows, retrieval-augmented generation (RAG), and reinforcement learning-based systems
Educate the organization how to leverage AI/ML to produce better customer outcomes
Partner with Engineering and Product leadership to align on Roadmap and deliverables in order to deploy AI/ML models to production, with a focus on reliability, latency, cost optimization, and responsible AI practices
Research and stay abreast of new technologies and industry trends in the rapidly evolving LLM and foundation model ecosystem. Incorporate new ideas that are well suited to advance the goals of ServiceTitan.
Hire, manage, grow and retain a high performance team that can meet both present and future needs by identifying and leveraging AI/ML opportunities across the suite of the Product.

Benefits

Flexible time off
Learning and development opportunities
Comprehensive onboarding program
Leadership training
Bonusly
Peer-nominated awards
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
FSA and HSA
401k match
Telehealth options including memberships to One Medical
Parental leave and support
Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
On demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools