Senior Manager Advisory & Planning (Wealth Management - Premier/Brokerage)

Empower

6d • Hybrid

About The Position

The Senior Manager Advisory & Planning Wealth Management role is focused on leadership, coaching & mentorship of service focused financial advisors within Empower Personal Wealth, specific to the Wealth Management segment ($250k - $1m in individual client AUM) for Premier & Brokerage account customers to ultimately deliver high team performance in asset retention, client satisfaction, share of wallet growth, and client referrals. Performance in the role is measured in a variety of ways, including the team’s performance with respect to client satisfaction, client retention, share of wallet growth, and generating client referrals. Significant emphasis is placed on client retention & satisfaction.

Requirements

• Bachelor's Degree or extensive industry experience required.
• 2+ years’ experience in financial services relationship management and operations preferred.
• Experience in a player-coach, managerial, and/or mentorship role, particularly with Mid- career professionals.
• FINRA Series 7, 24 and 66 (or 65 and 63) registrations required within corporate-established timelines.
• FINRA Fingerprinting required
• Strong interpersonal leadership skills, team-oriented, and collaborative.
• Ability to exhibit strong decision making supported by quantitative data and qualitative rationale.
• Excellent operational, organizational, and follow-up skills with the ability to manage and process complex operational work in an efficient manner.
• Ability to work at the strategic and tactical level.
• Expert, current knowledge of investment products and services.
• End-to-end experience with all aspects of retail investment service, such as front-office operations, ongoing client suitability, product personalization/maintenance, as well as client service and retention.
• Experience with all areas of the client operations aspect of investment advisory. Examples: (Account Establishment, ACAT, IRA distributions, etc.).
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.

Nice To Haves

• CFP® preferred.

Responsibilities

• Leading and mentoring a team of wealth management segment focused Advisors who serve Empower Premier & Brokerage clients, including conducting regular touch base meetings, call reviews, periodic bonus recommendations and performance reviews.
• Directly coaching a team of Advisors to ensure firm-wide performance goals are met or exceeded in the areas of new relationship onboarding, client contact, share of wallet growth, referral generation and client retention.
• Driving client service related projects and developments by identifying, prioritizing, and delegating areas where we can improve process, procedure, or technology.
• Conceptualizing and enhancing reporting for Advisors and management.
• Working with internal stakeholders to improve Advisor resource management to enhance client communication and education.
• Managing the daily schedules and PTO of a team of Advisors including adequate daily and holiday coverage.
• Enhancing and participating in initial training and ongoing education programs for Advisors.
• Participating in the recruiting and hiring of new Advisors.
• Comprehensive relationship management via phone conversations, email communication, and in-person meetings.
• Client interaction is both proactive and reactive.
• Act as liaison between clients & various internal groups/departments within Empower Personal Wealth to serve clients.
• Initial point of elevation and escalation for any Client Service matter.
• Onboarding and servicing of mass affluent client relationships.

Benefits

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level