Senior Manager, Advisory Operations

Royal Bank of Canada•Edina, MN

5d•$90,000 - $160,000•Onsite

About The Position

As Senior Manager of Investment Advisory for U.S. Wealth Management Operations, you will report directly to the Director of Operations and lead a dedicated team responsible for ensuring seamless operations of client advisory accounts, account administration including new account setup, terminations, fee billing and general updates to advisory accounts. This role will serve as the bridge between Operations, Advisory Products, and various Operations leadership at RBC.

Requirements

Securities license 7 or 99 (or able to obtain license within 120 days)
Knowledge of Operations processes and service delivery frameworks
2-4 years in investment operations, fund administration, accounting or related roles
2+ years demonstrated and sound managerial experience leading and managing a team
Strong interpersonal, verbal, and written communication skills, with an ability to work effectively with all levels of staff and management.

Nice To Haves

Previous experience with Advisory business and Advisory billing across multiple platforms
Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes.
Experience with business transformation of Advisory billing, administration, and trading systems

Responsibilities

Act as the senior point of escalation for complex operational issues requiring judgment beyond routine procedures
Supervise a team of 4-6 staff composed of operations managers and initiative managers, with downline support for operations associates
Lead operational improvement projects, manage resources, and coordinate with third-party vendors
Own and improve operational processes to reduce manual effort, errors, and risk; implement workflow enhancements
Develop and maintain department procedures and Written Supervisory Procedures (WSP’s) as well as perform oversight.
Provide support with department volume metrics, staffing models, financial forecasts, audit requests, and budgets as required.