Senior Manager, Ad Operations

Samsung Electronics•New York, NY

1d•$150,000 - $185,000

About The Position

We are looking for a Senior Manager, Ad Operations to provide strategic and operational leadership across our global advertising operations function. This role will own end-to-end ad operations delivery, coordinate onshore and India-based offshore teams, and serve as a senior partner to Customer Success, Sales, and Clients. The Senior Manager will play a critical role in bridging gaps between CSMs and Ad Operations, ensuring operational transparency, and representing Ad Ops in both internal and client-facing forums, including meetings during core EST/PST business hours.

Requirements

10+ years of experience in Ad Operations, Digital Advertising Operations, or Ad Tech.
4+ years of senior people management experience, including leading managers and offshore teams.
Proven experience working with India-based offshore teams in a scaled operations environment.
Strong hands-on knowledge of ad servers, DSPs, SSPs, and major platforms (e.g., Google Ad Manager, DV360, Meta, etc.).
Demonstrated success in client coordination and senior stakeholder management.
Deep understanding of digital ad trafficking, QA, optimization workflows, and campaign measurement.
Exceptional communication, leadership, and problem-solving skills.

Nice To Haves

Experience in global Ad Tech, Publisher, or Agency environments.
Proven track record of building and scaling offshore operating models.
Experience driving automation, workflow optimization, or ad ops tooling enhancements.
Prior experience presenting to executive leadership or enterprise clients.

Responsibilities

Strategic Ad Operations Leadership
Deep expertise in ad tech systems, data platforms, and operational workflows.
Ability to evaluate architectural trade-offs and guide teams towards scalable, resilient solutions.
Own and evolve global ad operations strategy, execution frameworks, and governance models.
Provide senior-level oversight for campaign trafficking, QA, optimization support, troubleshooting, and delivery across platforms.
Act as the executive escalation point for complex operational, technical, or client-impacting issues.
Partner with leadership to align ad operations capabilities with revenue growth, client needs, and product roadmap.
Drive alignment across multiple teams and stakeholders in ambiguous, fast moving environments.
Anticipate systemic risks and proactively drive mitigation strategies.
Define program governance models, reporting standards, and executive communication cadences.
Use metrics and insights to improve ad performance, operational efficiency and revenue outcomes.
Mentor junior TPMs and help raise the bar for program management excellence.
Cross-Functional & Client Coordination
Serve as a senior bridge between Customer Success Managers (CSMs), Sales, Clients, and Ad Operations, ensuring clear accountability and seamless execution.
Lead operational discussions with clients, providing guidance on feasibility, timelines, and best practices.
Represent Ad Operations in client meetings, QBRs, escalations, and strategic planning sessions.
Ensure transparency through clear communication, documentation, status reporting, and risk management.
Offshore Team Leadership (India Focus)
Coordinate, Collaborate, and scale India-based offshore Ad Operations teams, ensuring consistent delivery and transparency.
Establish and optimize workflows across time zones, with clearly defined ownership, handoffs, and escalation paths.
Foster strong collaboration and cultural alignment between onshore and offshore teams.
Operational Excellence & Process Optimization
Define and monitor SLAs, KPIs, and operational metrics across global teams.
Identify gaps in tools, processes, or resourcing and implement scalable solutions.
Drive automation, standardization, and continuous improvement initiatives across Ad Ops.
Ensure compliance with platform policies, internal standards, and industry regulations.
Stakeholder Representation & Coverage
Attend and lead meetings during core PST hours, supporting stakeholders and leadership.
Act as the senior Ad Ops representative in cross-functional planning, roadmap discussions, and leadership forums.
Provide data-driven insights and recommendations to executives on operational health and performance.