Ad Operations Coordinator

Relevate Health•Blue Ash, OH

15h•Hybrid

About The Position

Relevate Health is a company made up of exceptional professionals with the business purpose of creating life-changing healthcare engagement, through our vision that every HCP communication is relevant. We are proud to be healthcare marketing experts who push ourselves, every single day, to the highest possible levels to further our purpose and exceed our goals. Our business successes have led to growth, and our extraordinary culture is the cornerstone for an engaged and productive workforce. The Ad Operations Coordinator is responsible for executing and quality-assuring EHR, email, and digital banner campaigns across internal platforms and third-party vendor systems. The individual will manage campaign set-ups, trafficking, and ongoing QA/QC to ensure accurate, compliant, and on-time campaign delivery. This role partners closely with internal teams and external vendors to translate media plans into technically sound builds, proactively identify issues, and maintain a high standard of operational excellence throughout the full campaign lifecycle.

Requirements

Experience in ad operations, campaign operations, or digital media execution helpful, but not required
Hands-on experience trafficking and QA’ing banner campaigns
Strong attention to detail and ability to manage multiple campaigns concurrently
Experience working with third-party vendors and technical campaign builds
Familiarity with healthcare or other regulated advertising environments
Experience with ad servers, campaign management platforms, or DSP workflows
Comfortable working with data, spreadsheets, and reporting tools
Eagerness to learn marketing platforms and advertising technology

Nice To Haves

Experience with EHR or point-of-care advertising platforms (preferred)

Responsibilities

Set up and traffic EHR, email, and banner campaigns across internal platforms and third-party vendor systems
Translate media plans and campaign specifications into accurate technical builds
Ensure proper implementation of targeting, creative assets, flight dates, pacing, and tracking
Review submitted materials and project components to confirm correct creative assets, specs, files, tracking, and placements
Conduct pre-launch, in-flight, and post-launch QA/QC to ensure campaigns meet specifications and compliance standards
Validate creative rendering, links, tracking, targeting logic, and reporting alignment
Identify, document, and resolve discrepancies efficiently to minimize campaign risk
Participate in post-mortem discussions to help improve processes and future campaign execution
Perform daily dashboard checks as needed to monitor campaign health and performance
Support Campaign Managers and Specialists with troubleshooting (e.g., under-delivery, pixel fires, viewability issues)
Traffic creative assets, including uploading new creatives and implementing tags
Document all changes, including testing tags, verifying targeting, and confirming creative rendering
Process campaign extensions for internal review (adjusting end dates, budgets, and impression caps as needed)
Maintain accurate campaign trackers and system documentation
Follow established SOPs, QA checklists, and healthcare compliance requirements
Contribute to continuous process improvement and operational best practices
Troubleshoot basic technical issues and escalate more complex problems when needed
Stay up to date on digital advertising tools, platforms, and industry best practices
Maintain organized documentation for campaigns, learnings, and optimizations