Senior Manager Accreditation and Grievance Operations
About The Position
Manages the Accreditation systemic administrative processes related to The Joint Commission, Det Norske Veritas (DNV), Department of Health (DOH), Centers for Medicare and Medicaid Services (CMS), and other key regulatory standards affecting all Swedish Medical Center campuses. These include applications, corrective action plans and progress reports, compliance assessments and investigations, and license renewals. Manages the patient complaint and grievance process. Leads final grievance investigations and responses, with support from the Clinical Quality Investigations Department. Collaborates to support the Patient Experience objectives of the organization. Providence caregivers are not simply valued – they’re invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Requirements
- Bachelor's Degree in Nursing degree (BSN) from an accredited school of nursing.
- Washington Registered Nurse License (Upon hire).
- Healthcare Accreditation Certification Program (HACP) (Facility Managed), OR Certified Joint Commission Professional (CJCP) (Facility Managed), OR Certified Professional in Healthcare Quality (CPHQ) (Facility Managed) (Within 2 years of hire).
- 3 years related experience.
- Electronic Health Record experience.
Nice To Haves
- Master's Degree in Nursing, Healthcare Administration, or healthcare related field.
- Education in performance assessment and improvement processes.
- 2 years Supervisory experience.
- Experience in performance assessment and improvement processes.
Responsibilities
- Manage the Accreditation systemic administrative processes related to The Joint Commission, Det Norske Veritas (DNV), Department of Health (DOH), Centers for Medicare and Medicaid Services (CMS), and other key regulatory standards affecting all Swedish Medical Center campuses.
- Oversee applications, corrective action plans and progress reports, compliance assessments and investigations, and license renewals.
- Manage the patient complaint and grievance process.
- Lead final grievance investigations and responses, with support from the Clinical Quality Investigations Department.
- Collaborate to support the Patient Experience objectives of the organization.
Benefits
- Best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
